IT Help Desk Analyst - Monroe - Scott Equipment

    Scott Equipment
    Scott Equipment Monroe

    1 week ago

    Description

    Since 1939, Scott has been family owned and proud to represent the world's finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us
    Our founder believed that "People are Important" and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.
    Company Paid Benefits
    Life Insurance
    Long-Term Disability
    Short Term Disability for employees with 10 years or more of tenure
    Emergency Travel Assistance Program including ID theft protection
    Employee Assistance Program
    Paid Time Off tiered based on tenure
    Paid Holidays
    Wellness program with generous rewards
    Discretionary profit sharing
    Partially company paid benefits
    Shared cost of health insurance with substantial employer contribution
    401K plan with an employer match on the first 6% an employee contributes
    Available Benefits
    Dental
    Vision
    Accident Insurance
    Critical Illness
    Hospital indemnity
    Flexible Spending Account
    Short Term Disability
    Voluntary Life
    Training
    On the Job training
    In person and online manufacturer training
    Scott Equipment University, a resource for safety, skills and career development training
    Additional benefits
    Prescription Safety Glasses Reimbursement (based on position)
    Boots reimbursement (based on position)
    Job Description:
    The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery.
    Required

    • 2+ years IT help desk or desktop support experience.
    • Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues.
    • Experience imaging and deploying PCs.
    • Familiarity with Active Directory user administration.
    • Basic networking knowledge (TCP/IP, DNS, DHCP).
    • Excellent communication and customer service skills.
    • Strong problem-solving and analysis.
    • Ability to prioritize and multitask.
    • Attention to detail and documentation.
    • Team collaboration.
    • Ability to work independently.
    Preferred
    • Experience with OEM diagnostic tools.
    • Exposure to MFA, M365 security, or conditional access.
    • Experience with Cisco Webex Calling or VoIP systems.
    • IT certifications such as A+ or Network+.

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