IT Service Desk Analyst - Monroe - Drax

    Drax
    Drax Monroe

    2 days ago

    Description
    IT Service Desk Analyst

    Location:
    Monroe, LA

    As an

    IT Service Desk Analyst


    at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

    Key Responsibilities

    The responsibilities of the Service Desk team include:
    Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
    Assessing and fulfilling service requests promptly.
    Identifying potential underlying problems to help determine root causes and suggest improvements.
    Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
    Proactively managing the application landscape to maintain availability, stability, and performance.

    As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business.

    This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process.

    About you
    You'll possess the following skills, abilities, and

    experience:

    Technical Skills and Qualifications:
    Proficient in desktop/laptop hardware, network configurations, and MS Office Suite.
    Experienced with Windows 10/11 and telephony technologies (VoIP, SIP).
    Familiar with Active Directory, Entra Admin Center (Azure), and Office 365.
    Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies.
    Strong interest in LAN/WAN networking and skilled in hardware installation.


    Work Ethic and Approach:
    Flexible to work outside core hours as needed.
    Committed to a customer-first support approach.
    Capable of clearly documenting technical concepts for customer understanding.
    Effective team player with individual initiative.
    Driven, detail-oriented, and skilled in managing customer expectations.


    Additional Qualifications:
    Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement.
    Knowledge of root cause analysis is a plus.
    Familiarity with the electricity industry is desirable.

    Key Accountabilities
    We are dedicated to providing excellent service to every customer, every time.
    We resolve incidents promptly and update the Service Desk system regularly upon resolution.
    We enhance service requests by following best practices and identifying improvement opportunities.
    We identify underlying issues to determine root causes and improve services.
    All assigned tasks are managed and completed on time.
    We support the team through mentoring and developing junior members, aiming to enhance knowledge within the Service Delivery function.
    We seek service improvement opportunities and collaborate with internal IT and third-party suppliers to achieve successful outcomes.
    We provide first-line support, including: Desktop, laptop, and mobile device support
    User management
    Software and hardware management

    Rewards and benefits

    As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.

    About Drax
    Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.

    Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.

    Curious to learn more about us?

    We recommend you connect with us on

    LinkedIn

    for more insights.

    The Drax Resourcing team will never use third-party apps to make job offers.

    The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment.

    If you have any concerns during your recruitment process or suspect something isn't right, please contact us via

    to verify the application or details of the person you have been speaking to.

  • IT Service Desk Analyst

    1 week ago

    Drax Monroe

    Job Description · The IT Service Desk Analyst will provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. · Ensuring incidents are resolved efficiently in accordance with agreed Service Level Agre ...

  • Lock Desk Analyst

    1 month ago

    Only for registered members Rochester

    The Lock Desk Analyst is responsible for daily pricing functions related to the Secondary Mortgage Market. They will support and provide back-up for loan pricing, pipeline management, · and timely delivery and sale of residential mortgage loans to the Bank's investors.Maintain st ...

  • Lock Desk Analyst

    1 month ago

    Only for registered members Rochester $24.04 - $27.88 (USD)

    The Lock Desk Analyst is responsible for daily pricing functions related to the Secondary Mortgage Market.They will support and provide back-up for loan pricing, pipeline management, and timely delivery and sale of residential mortgage loans to the Bank's investors. · ...

  • Help Desk Analyst

    1 month ago

    Only for registered members Brockport

    We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York.In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. · ...

  • Deskside Engineer

    1 week ago

    Only for registered members Rochester

    Good knowledge in Deskside, Service Desk App Support customers via phone, e-mail, and remote diagnostics to identify reproduce · and resolve customer reported issues. · ...

  • Net Developer

    1 week ago

    Only for registered members Rochester

    We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us Want to read more about Net2Source? Visit us at. · Designing and developing custom business solutions from end-to-end based on requirements and client needsDeveloping testing deplo ...

  • Business Systems Analyst

    1 month ago

    Only for registered members Rochester, NY

    The Business Systems Analyst will work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications. The role involves liaising with business owners, IS staff, and software ...

  • Warehouse Inventory Analyst

    1 week ago

    Only for registered members Rochester $58,000 - $82,000 (USD)

    The OpportunityWe are more than 6,000 strong and do business in over 130 countries. · Join us in our mission to transform the power of diagnostics into a healthier future for all. · The Role · At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all ...

  • Warehouse Inventory Analyst

    1 week ago

    Only for registered members Rochester, NY

    Join QuidelOrtho in advancing the power of diagnostics for a healthier future for all as our next Warehouse Inventory Control Analyst responsible for accurate inventory management. · ...

  • Financial Analyst for Manufacturing Finance

    7 hours ago

    Only for registered members Rochester, NY

    We are seeking a detail oriented and strategic Financial Analyst to join our team. · In this role, you will play a key part in consolidating and analyzing financial data that supports critical business decisions. You will ensure the integrity of cost records, perform variance ana ...

  • Sr Business Analyst, Advancement

    1 month ago

    Only for registered members Rochester $77,216 - $115,824 (USD)

    The Sr Business Analyst will provide leadership in support of information technology initiatives within Advancement. · The Senior BA will develop requirements and design documentation for CRM system (OASIS/Salesforce Ascend). · This position plays a significant role in Advancemen ...

  • Operations Finance Analyst

    13 hours ago

    Only for registered members Rochester Full time $61,700 - $90,600 (USD)

    The Wine & Spirits Operations Financial Analyst will be the day-to-day financial support for the viticulture team. ...

  • Publishing Sys Eng I

    1 month ago

    Only for registered members Rochester $60,410 - $96,081 (USD)

    The Document Solutions team focuses on the design and creation of correspondence and transactional statements using various software programs. · Develops code; analyzes, researches, and resolves system issues for electronic publishing-related problems. · ...

  • Senior Financial Analyst

    1 week ago

    Only for registered members Rochester, NY

    We're the producers, creators and marketers of beer, wine and spirits brands that people love. · The Senior Financial Analyst will be the vital link between our internal Sales and Finance teams, · a trusted advisor to the Beer Sales team. ...

  • Publishing Sys Eng I

    3 days ago

    Only for registered members Rochester

    The Publishing Systems Engineer operates in a business analyst/document-generation specialist role as part of the Document Solutions team. · This role focuses on programming within the various systems utilized by our Solutions Team. · ...

  • Project Manager

    1 month ago

    Only for registered members Rochester, NY

    The Project Manager is responsible for ensuring the successful delivery of projects on time, · within budget, and in alignment with the company's quality standards. · 401(k) · Dental insurance · ...

  • Project Manager

    1 month ago

    Only for registered members Rochester, NY

    The Project Manager is responsible for ensuring the successful delivery of projects on time, within budget, and in alignment with the company's quality standards. · ...

  • Sr Business Analyst, Advancement

    1 month ago

    Only for registered members Rochester, NY

    We are looking for a Business Analyst to provide leadership and expertise in support of information technology initiatives within Advancement and fundraising programs across all University entities. · Project Management: Establishes and manages project standards and resources, en ...

  • System Analyst

    3 weeks ago

    Only for registered members Pittsford

    Northland Controls is seeking a well-qualified System Analyst located in Rochester NY Secondary location considerations for Reston VA or Austin TX The System Analyst will be responsible for delivering outstanding service desk support to the assigned region ensuring the smooth ope ...

  • System Analyst

    1 week ago

    Only for registered members Pittsford Victor Road Pittsford, New York, United States

    Northland Controls is seeking a well-qualified System Analyst for delivering outstanding service desk support to the assigned region. · ...

Jobs
>
It service desk analyst
>
Jobs for It service desk analyst in Rochester