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Specialist, Collections - Auburn, United States - World Fuel Services
Description
Summary
Collects on all delinquent Flyers Energy accounts. Reviews delinquency reports and uses appropriate collection techniques for all past-due accounts. Contacts delinquent customers, either by phone, fax, e-mail, or by mail, to inform customers of the delinquent account, and either to secure a payment or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment with company policy.
May perform other related duties as assigned by supervisor or manager.
Position is onsite only: Monday - Friday 8a - 5p
What You'll Love About Us
PRIMARY DUTIES & RESPONSIBILITIES:
Collects on all delinquent Flyers Energy accounts. Reviews delinquency reports and uses appropriate collection techniques for all past-due accounts.
Contacts delinquent customers, either by phone, fax, e-mail, or by mail, to inform customers of the delinquent account, and either to secure a payment or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment within company policy.
Inputs collection data into the computer system, such as records of conversations, promises to pay, collection attempts, etc.
Makes attempts to locate customers whose information on file is no longer current. Uses various tracing methods.
Make charge-off and pre-legal recommendations to management.
Communicate effectively with customers using good customer service skills and techniques.
Communicate effectively with Team Members in other departments to resolve problems and provide information as needed.
Complies with all federal and state regulations governing credit card accounts and delinquent accounts.
Assist customers with problems regarding Flyers Energy accounts. May perform research to resolve problems promptly.
Update credit files for existing accounts periodically. Re-evaluate accounts for credit line increases or terms changes.
Process daily credit card payments, checks by fax, and returned checks. Maintains and updates returned check/EFT log.
May answer department telephones and perform clerical functions, such as data entry, typing, filing, photocopying, faxing, etc..
Cross-train and/or act as backup for other functions within the credit department.
May perform other related duties as assigned by supervisor or manager.
CONTACT WITH OTHERS:
Daily contact with delinquent customers to collect past due amounts. Frequent contact with sales representatives to facilitate collection efforts, resolve problems, and provide information. Occasional contact with managers and employees to resolve problems and provide information.
QUALIFICATION:
Previous experience as a collector or comparable position is required. Previous customer service experience is preferred.
Thorough knowledge of collection techniques is necessary.
Ability to establish rapport with customers, managers, and other employees, as well as, to communicate effectively and tactfully is necessary.
Must have a good understanding of effective customer service skills and techniques.
Must have the ability to visually examine documents, reports, correspondence, and data retrieved onto a computer monitor. Must have the ability to hear and understand customer inquiries and responses on the telephone.
Ability to accurately enter data into a computer, as well as, to perform clerical functions such as data entry, filing, photocopying, faxing, etc. is necessary. Working knowledge of word-processing and/or spreadsheet programs, such as WORD and EXCEL is preferred.
Should have a good knowledge, after training, of the company's organization, department functions, and product/services to assist customers.
An accounting background is preferred or 1-2 year in college.
World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
