Patient Service Center Representative - Colbert, United States - Medlink Georgia

Medlink Georgia

Verified Company

Colbert, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)**- Answers all telephone calls promptly in a polite and professional manner

Schedules appointments for patients and/or routes inquiries and calls as necessary
Schedules new patient and followup
Captures and enters accurate patient demographic information into Athena
Reviews appointment information; date, time, location and provider name with patient
Reminds patient of MedLink's no call/no show policy when scheduling appointments
Verifies insurance including MCD/MCR and prepares third party insurance forms
Maintains accurate and confidential patient records following HIPPA guidelines and regulations
Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
Acts as a liaison for the patient and the Patient Service Center
Directs calls to other departments and health centers as needed
Uses sound judgement in handling calls
Knowledge of when to escalate calls Patient Service Center Supervisor
Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
Makes reminder calls for appointments as requested
Makes calls to reschedule appointments when necessary
Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
Works with Chronic Care Management staff to refer patients as needed
Makes calls to patients that have no showed an appointment.
Reschedules and/or bills patients that have a no show appointment.
Makes calls to schedule patients that are due for annual well checks and/or well child visits.
Participate in team and staff meetings as required or requested
Other duties as assigned

EDUCATION and/or EXPERIENCE_________________________

Preferred graduation from an approved MOA program or technical school business program and one year experience
OR high school diploma (or equivalency)
AND a minimum of one year related secretarial experience in the health care field
or high school diploma (or equivalency) with three years general secretarial experience.
Strong verbal and written communication skills
Extremely dedicated in providing outstanding customer/patient service
Excellent organizational skills and attention to detail