Customer Service Associate - Burbank, United States - Rebel

Rebel

Verified Company

Burbank, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Join the Rebel team for spontaneity and growth in your next role.
Start your career with the Rebel family today

Why Join Our Team?
Family owned and operated for over 30 years, we understand the service station business. We are community-centered, value-oriented, and steadfast in serving our customers. Join the Rebel Team today for spontaneity and growth in your next role. _Help make the world a more _colorful_ place_

Who We Are Looking For?
Our Customer Service Associates are very important to us. They represent the Rebel brand in all that they do. Therefore, our CSAs must be _welcoming, efficient_, and possess a high level of _integrity._

SUMMARY:

The CSA (Customer Service Associate) works at an assigned store location. The CSA assists in the operation of the facility in a safe, customer-focused, and profitable manner.

He/ She performs various duties including, but not limited to:

Daily cash handling, lighting/fixtures, cleaning & maintenance, and ensures the security of all inventory and currency to avoid theft and inventory shrinkage.

Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.

ESSENTIAL JOB FUNCTIONS:

Report to work on scheduled day at the scheduled time, be neatly groomed and in approved uniform as described per the Company Dress Code.
Act professionally at all times, displaying a positive attitude, and representing the company in a positive manner to customers, vendors, service providers, and other employees.
Helping customers purchase products by fully understanding the stores available products and having knowledge of product promotions/pricing.
Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully.
Develop customer connections by understanding a customers frequent purchases and developing a oneon

- one relationship.

Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions.
Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy.
Adhere to security controls established by the company regarding driveoffs, burglary and theft prevention, identification checks, counterfeit bills, etc.
Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units.
Properly stock, clean, organize, and maintain cleanliness/organization of the walkin cooler and freezer.
Perform inventory duties, including following vendor checkin process, correct product pricing policies, and check/place codes on products according to policy. Stack products in boxes/crates on the floor carefully, to not exceed five (5) feet.
Rotate merchandise using the First In, First Out (FIFO) method, ensuring all merchandise and displays are appealing, organized, clean, and priced appropriately.
Complete all required orientation training and ongoing training and attend store meetings.
Notify management or Human Resources of any observed dishonesty by customers, vendors, or store employees.
Keep all doors locked in secured areas; ensure that all doors are properly locked during closing, and that the alarm is properly engaged.
Act in accordance with all local, state, and federal laws and regulations.
Notify supervisor and/ or Human Resources of any incidents that occur in the store; document and report all information on appropriate company forms.
Accurately record all time worked and lunch breaks utilizing the computerized time clock program and manual time sheets.
Provide assistance to customers with the operation of fuel pumps, air hoses, car wash, fountain, cappuccino, coffee, and all other equipment/machines on store property as needed.
Properly and accurately ring all fuel and nonfuel sales/purchases; lottery tickets, & activate prepaid cards etc. on the cash register.
Understand the laws regarding agerestricted sales (tobacco, alcohol, and lottery); verify identification prior to selling any agerestricted product.
Put the register on the login screen while performing tasks outside of the cash register area to ensure security of the register.
Properly check in/close out the register after shift ends, completing required logs and worksheets (shift report, count sheets, etc.).
Preheat, stock and code food service items as instructed; utilize a thermometer to ensure product is at th