- Responsible for the development and delivery of various training tools, programs, and materials to enhance sales and service skills (new hire, systems, soft skills, product, sales, agent/supervisor development, etc.)
- Provides guidance and assists with updating training material to keep current on new topics and techniques.
- Ensures training effectiveness by leveraging adult learning and instructional design Management
- Foster positive associate morale, trust, respect, and creditability
- Work collaboratively with Sales and Service leadership to identify gaps and work with direct reports on adjustments and enhancements to processes
- Provide strategic direction on quality and training programs needed to optimize overall center performance
- Manages all activities associated with Sales/Service Quality and Training operations, including developing and implementing policies and procedures on training facilitation and quality assurance
- Effectively manage Training teams including ensuring effective scheduling and assigning and monitoring staff workload to include evening and weekend coverage
- Conducts annual performance appraisals and provide consistent feedback on staff goals
- Assists in the mentoring of staff through formal and informal feedback
- Audits training classes to ensure professional presentation methods are consistently leveraged as well as consistent delivery of training material
- Prior experience in a people leadership role
- Certification in training desired
- Experience developing operations training resources using multiple applications and technology to ensure training is up to date and relevant to the company
- Experience leading operations or other related training programs with a broad range of associates
- Strong listening skills, written and verbal communication skills
- Proficient skills in MS Word, Excel and PowerPoint and Learning Management Systems for delivering training
- Ability to be innovative, creative and a proven self-motivated, team-oriented attitude
- Bachelor of Science in Learning and Training, Occupational Safety and Health, Environmental or other related degree preferred; or a combination of education and experience
- CUSTOMER FOCUS: Maintains client contact - Keeps clients up to date on the progress of services and any changes affecting them, maintaining service to clients during critical periods
- RESULTS ORIENTATION: Meets standards and goals - Can easily describe, follow and deliver on work assignments based on standards and goals in place
- TEAMWORK/COLLABORATION: Collaborates with others - Does their own fair share of work and seeks assistance from other team members as needed
- FOSTERING COMMUNICATION: Listening and Communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
- IMPACT AND INFLUENCE: Builds coalitions to get to win-win outcomes.
- ADAPTABILITY: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
- PROBLEM SOLVING: Solves complex problems.
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Sales and Service Center Training Manager - Clearwater, United States - PODS
Description
Find a career that MOVES you PODS revolutionized the moving and storage industry 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We're not only pioneers of the industry, we're the leader, too. Under the direction of PODS' innovative leadership team, the company doubled in size in just two years, and we're not looking back
Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience. Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do.
This role is required ONSITE at PODS Sales and Service center in Clearwater, FL (Monday – Friday). In-office presence is important for cultivating a collaborative and innovative work environment. When people are together in the same space, they are more likely to build relationships, share ideas, and solve problems together.
Role Responsibilities:
Role Requirements/Education/Experience:
Core Competencies:
Job Specific Behavioral Competencies:
Unsolicited Resumes from Third-Party Recruiters
Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.
