Technical Services Coordinator - Framingham - recruiterboom

    recruiterboom
    recruiterboom Framingham

    6 days ago

    Description

    About the job Technical Services Coordinator


    They are located in Framingham, hybrid situation

    Here's the breakdown:

    • 6 month term to start
    • $20.00 per hour
    • Targeted start dates of January 4th

    Responsibilities:

    • Handling communication on errors or successes of the team bulk award uploads to the customer via email
    • Manage shared Technical Services inbox for customer inquiries
    • Manage significant volume of bulk upload awards that come from Workhuman customers on a daily basis
    • Continuously maintain inbox and reach out to customers proactively, updating them on progress of uploads
    • Work directly with the Technical Services Specialists, and maintain books of business of the CSM's and Sr. CSM's for all team bulk uploads
    • Work directly with Senior Manager Technical Services on all customer escalations as they come

    Qualifications:

    • High attention to detail, both written and verbal
    • High proficiency in Excel, Outlook, PowerPoint (Microsoft Office Suite)
    • 1 year of customer focused experience in a support related role

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