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    Senior Engagement Manager - Dallas, United States - Protagona

    Protagona
    Protagona Dallas, United States

    3 days ago

    Default job background
    Description

    The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager's role.

    Responsibilities:

    • Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
    • Identify, mitigate, or escalate delivery risks and issues
    • Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans
    • Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
    • Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery
    • Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders
    • Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery

    Desired Skills & Experience:

    • At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
    • At least 3 years of hands-on Agile experience, acting as Scrum Master
    • Extensive knowledge of project management disciplines, methodologies, best practices, and tools
    • Customer-facing consulting experience or experience delivering technology services projects
    • Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
    • Technical background (software development/engineering, database/system design, IaaS)
    • Self-starter with results oriented, proactive management approach
    • Ability to learn on the job quickly and desire to develop expertise in AWS
    • Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
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