Cosmetic Concierge - Chicago, United States - Chicago Cosmetic Surgery and Dermatology

Chicago Cosmetic Surgery and Dermatology

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Cosmetic Concierge is responsible for providing and ensuring that our cosmetic patients receive excellent care, customer service, and follow-up before, during, and after treatment.

Our practice comprises premier providers who want their patients to feel like each is their most important priority. The Cosmetic Concierge will be responsible for displaying that level of attention and giving every patient a white-glove experience.

Primarily responsible for tasks related to the entire customer service continuum for cosmetic patients from first contact to post-treatment patient visits.

Provides support to providers and Cosmetic Coordinators by coordinating the patient experience before, during, and after cosmetic procedures.

Knowledgeable about cosmetic procedures of the face, breast, and body, including non-invasive options and complimenting products from the retail store.

Provides patients with procedure information both in person and over the telephone. Familiar with standard concepts, practices, and procedures in a particular field of specialization. Excellent communication and organizational skills are essential for this position.

Essential Functions

Patient Care:

Customer service
Provide personalized, compassionate patient care and satisfaction
Provide support to the Cosmetic Coordinator.
Physician schedule adherence follow schedule templates Treatment plans for cosmetic patients; discuss with patients all costs involved with his/her cosmetic procedure; review financial options with the patient. Familiarity of Care Credit.
Takes phone calls for new and established cosmetic and plastic surgery patients
Documents the entire process in the EHR system, NexTech. Understands the types of procedures performed in the practice and is able to communicate the details to prospective patients. Orients and educates patients by meeting them, explaining/initiating the care plan, and providing educational information with direct care providers related to treatments, procedures, products, and continuing care/maintenance requirements.
Prepares and enters cosmetic treatment plans in the EHR system in collaboration with providers.
Prints out and works noshow reports and follows up on cosmetic consult noshows, recall reports, Brilliant Distinction, Aspire points, special promotional events, nonconverted cosmetic quotes reports, and prepayment reports. Confirms all new and established cosmetic consultations and all injectable patient appointments. Performs posttreatment followup with all cosmetic patients via telephone or portal.
Performs Visia Skin Analysis and Consultation Photography and Styku 3D Body Scanning.
Has full working knowledge of injectable products, energybased devices, skincare products, and current promotions.

Requirements**- Superior communication skills, oral and written

Ability to meet and deal professionally with providers, patients, and coworkers
Ability to exert subtle motivation and influence
Exceptional customer service skills and general etiquette
Computer literate, Microsoft Office, knowledge of electronic medical records
Dependable
Professional and polished appearance in dress and grooming
Effective organizational skills
Ability to Maintain patient privacy
Ability to manage multiple tasks simultaneously
Ability to lift/carry up to 20 pounds
Ability to stand for extended periods of the day
Adherence to HIPAA, OSHA, CLIA guidelines

Education and Experience

College degree preferred, experience in a medical setting; dermatology, cosmetic arena
One to two years of cosmetic surgery/plastic surgery experience preferred
One to two years of sales experience preferred