Service Operations Coordinator - Woburn
13 hours ago
Job description
Location:
Woburn, MA
Salary Range:
$60,000 - $80,000 (based on experience)
Reports to:
Operations Manager
Who We Are
At BCM Controls, we believe our people are our greatest asset
Our mission is simple:
to be the Best Place You Will Ever Work We specialize in building automation, security systems, and energy services for commercial, institutional, and industrial clients.
If you're looking for a place to grow your skills, build a rewarding career, and make an impact, BCM is the right choice.
What We Offer YouMarket, competitive wages based on experience
Opportunities for career growth, training, and development
A recognition culture with dynamic leadership
Work/Life Balance
Vacation, Sick Time and 10 paid holidays
401(k) plan with company match
Excellent medical, dental, vision and Rx drug insurance
Company paid Life and AD&D insurance
Short and Long-Term Disability Insurance
Tuition Reimbursement
Steady work and overtime opportunities
What You'll Do
The Service Operations Coordinator is a key member of the team working alongside our Service Operations Supervisor and Service Manager to deliver unparalleled customer satisfaction.
Manage incoming calls from customers and internal departments
Schedule and dispatch Service Technicians to service appointments
Coordinate daily workload, priorities, and routing for technicians
Provide customer updates, follow-ups, and appointment confirmations
Make outbound calls to schedule preventative maintenance visits
Process service work orders and prepare invoices
Assist with purchasing materials, parts, and tools for technicians
Support accounts receivable and collections tasks
Perform general administrative duties and assist with special projects
Who You Are
We're looking for a team player who is detail-oriented, proactive, and eager to learn.
2+ years of experience in administrative support, service coordination, dispatch, or customer service preferred
Strong communication skills for interacting with customers, vendors, and internal teams
Ability to multitask and stay organized in a busy office setting
Detail-oriented with strong follow-through
Experience using accounting or service management systems
Proficient in Microsoft Office (Outlook, Excel, Word)
Positive attitude, team player, and proactive problem solver
Why You'll Love Working at BCM
You'll be part of a supportive, collaborative team that values your contributions and helps you grow professionally. You'll also interact with a wide range of departments and customers, making every day interesting and rewarding.
Ready to Join Our Team?
If you're organized, customer-focused, and looking for a stable role with growth opportunities, we'd love to hear from you.
Apply today
Ready to take the next step in your career? Apply today and help us shape the future of building automation
Equal Opportunity Employer:
BCM Controls is committed to creating an inclusive workplace.
We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
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