Group Reservations Coordinator - San Diego, United States - Hotel Indigo

Hotel Indigo

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Double check routing for all group reservations.
Sending noshow, pickup, and all requested reports for citywide groups including postevent audit reports

PEOPLE

Promote teamwork and quality service through daily communications and coordination with other departments.
Covering lunch shifts for front desk agents
Assisting during peak arrival/departure periods

GUEST EXPERIENCE

Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
Assign rooms to all reservations each day
Upgrading members based on elite IHG Rewards status
Balancing inventory
Sending out prearrival upgrade notifications
Coordinate distribution of welcome letters, bags, room drops, etc as needed and requested by clients

RESPONSIBLE BUSINESS

Maintain accurate filing system for groups and ensure that each group block is traced.
Create subblocks for citywide groups that have multiple groups visiting for conventions
Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries.
Make reservations for preplanning visits, site tours, influencers, VIPs, etc
Coordinate all site rooms with housekeeping, front office and rest of the team
Attend premeeting planning meetings or conferences as needed or requested.
Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
Manage all Passkey functions including rooming list uploading, monitoring room block pickup and inventory, uploading payment information

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience.

Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

Speak and listening usually while sitting
Use a keyboard to type in reservation information

Other:

Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
Basic mathematical abilities are used some of the time.
Computer skills are required.
May be required to work nights, weekends, and/or holidays.

CA Pay Transparency:
The pay range for this role is $ $23.00. This is only applicable for jobs to be performed in San Diego, CA.

This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making