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Norcross

    Office Assistant - Norcross, United States - Georgia Trial Attorneys

    Georgia Trial Attorneys
    Georgia Trial Attorneys Norcross, United States

    3 weeks ago

    Default job background
    Description

    Primary Responsibilities

    • Receive, process, and scan all in and out bound mail
    • Manage inbound/outbound phone calls and text messages
    • Input data into case management software (Needles)
    • Greet clients and visitors, escort them to conference rooms
    • Deposits
    • Processing Payments
    • Assist Case Mangers with scheduling
    • Manage shared email boxes
    • Office Inventory Management

    Qualifications

    Required

    • 2+ Years Office Experience
    • High Attention to Detail
    • Type 55 Words per Minute
    • Scheduling Experience
    • Customer Service Experience
    • MS Office, Word, Excel & QuickBooks

    Preferred

    • Bilingual (Spanish)

    Key Performance Indicators

    • All messages must be managed and responded to in no more than 10 days after receipt
    • No more than two substantiated complaints either internal or external
    • Shared inboxes are checked, and emails distributed daily. Ensure each inbox is emptied by end of business each day.
    • Provides scheduling oversight for the Case Managers. When issues are found, contact the appropriate Client Liaison to correct.

    Physical Requirements

    • Prolonged periods of sitting at a desk and working on a computer
    • Must be able to lift to 15 pounds at a time

    Salary

    Starting pay $20 p/h


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