IT PC Specialist III - Cleveland, United States - Regal Rexnord Corp

Description

Position Summary:

Are you passionate about infrastructure and customer service? Do you enjoy working in a fast-paced IT environment?

Regal Rexnord is seeking a highly motivated, innovative IT Support Specialistto provide remote and onsite technical support and assist with corporate infrastructure projects. This position will provide remote and onsite technical support for end users in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, Anti-Virus and mobile device management deployment.

Major Responsibilities:

• Provides remote IT support for all global Regal Rexnord locations, and onsite to Cleveland Ohio in terms of hardware, systems, teleconferencing, etc.
• Work as part of a global phone queue and Ticketing queue for end users to report issues and requests.
• Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Security - Understand and assist with the tools and process required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers.
• Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Network Connectivity: Provides support for network connectivity or related network issues for the user community.
• Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance.
• Performs related duties and fulfills responsibilities as required.

Required Education / Experience / Skills:

• Bachelor's degree in Information Technology or related field and / or 2-3 years of equivalent work experience.
• Experience supporting a hybrid remote work-from-home and in office workforce.
• Experience supporting Office 365 and identity management components.
• Additional Certifications such as MCP, A++, CompTIA A+ preferred.
• Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and some experience with Active Directory.
• Strong ability to quickly learn new information system technology
• Strong organization and multi-tasking skills
• Strong analytical skills; ability to think big and scale quickly
• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
• Experience working with a Ticketing system (For ex.: ServiceNow, Cherwell, etc.).
• ITIL Foundations V4 Certification or 2 years of equivalent experience.

Desired Qualifications:

• Knowledge of commercial enterprise-level tools and products to provide network services.
• Prior experience working in Helpdesk and/or service management roles
• Background working closely with IT admins and engineers across the globe in a multi-national corporate environment
• Familiarity with Windows and Unix based server technologies
• Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
• Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers

Travel:

• 10% - 20% in country. Travel expenses reimbursed

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and small, precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.