- Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
- Additional duties may include:
- Scheduling return visits
- Scheduling ancillary appointments
- Registering or scheduling new patients
- Scheduling imaging and procedures within their local clinic
- Completing patient data forms
- Coordinating provider referrals
- Retrieving medical records
- Acts as an administrative resource for all staff in the coordination of a patient's care.
- Works collaboratively with management to remedy or escalate patient complaints.
- Covers for front desk and other back-office staff as needed.
- Provides basic support for the training of new PCCs and other administrative staff as needed.
- Completes precertification authorizations as required.
- Other duties as assigned
- High school diploma or GED required;
- 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
- A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
- A successful candidate will possess the following competencies and skills:
- Ability to provide a high level of customer service
- Excellent communication skills, both verbal and written
- Ability to work in a team environment
- Time management skills
- Empathy for others
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patient care coordinator - Atlanta, GA , USA, United States - Emory Healthcare/Emory University
Description
Overview
At Emory Healthcare, we integrate science and caring to change the face of health care.
Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems.
We're empowered to influence change for, and with, our patients, their families, the community and each other.
As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world.
We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.
We're defining a new standard of care for humankind. Are YOU ready to join us?Description
JOB DESCRIPTION:
MINIMUM QUALIFICATIONS:
Patient Care Coordinator, Salary:
$16.80-$27.70/hour, The grade and salary of the position are based on specific criteria met within the qualifications of relevant experience, skills, performance and internal equity. This position is eligible for shift differentials.
Additional Details
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environment conditions may vary depending on the assigned work area and tasks.
Environmental exposures include, but are not limited to:
Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required.
Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.Connect With Us
Connect with us for general consideration
Division _The Emory Clinic_
Campus Location _Atlanta, GA, 30312_
Campus Location _US-GA-Atlanta_
Department _TEC Fam Med-Old 4th Ward_
Job Type _Regular Full-Time_
Job Number _127351_
Job Category _Clinical & Nursing Support_
Schedule _Other_
Standard Hours _40 Hours_
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions.
Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
