Customer Service Representative - Chicago, United States - Topweb LLC

Description

We are seeking an experienced Customer Service Representative with experience to oversee all phases of the production process, engage, and cultivate long-lasting positive work relationships with clients, and provide office support as needed.

The incumbent for this role must be detailed oriented, efficient, have excellent multi-tasking abilities and interpersonal skills, and possess in-depth experience of account maintenance.

This a full-time role, working onsite Monday thru Friday.


Responsibilities:

• Strong attention to detail and focus on quality control of client product.
• Oversee all phases of the client production process beginning with incoming orders to ending with receipt of final product.
• Cultivate positive working relationships with clients by providing ongoing support and be primary resource for troubleshooting production, scheduling, and delivery issues.
• Facilitate job scheduling with Production Supervisor to ensure production areas are adequately staffed and jobs are completed timely.
• Onboard and establish positive relationships with all new clients.
• Coordinate and facilitate completion of all inhouse mailing using software including the management of client shipments.
• Collaboration of schedules and timing of deliveries using combination of inhouse driver and outside contractors.
• Facilitate outside production services as needed to ensure the final product meets the client's expectations.
• Perform weekly client invoicing.
• Launch the collections process when applicable.
• Provide office support as needed.

Qualifications:

• 3 to 5 years of prior experience in a Customer Service role within a manufacturing environment.
• College degree in a related field or equivalent work experience required.
• Advanced Microsoft Office Suite skills (Excel, Word, and Outlook) including working knowledge of BCC mailing software.
• Excellent communication and interpersonal skills. Ability to interact with internal and external clients.
• Ability to create, maintain, and enhance customer relationships
• Strong attention to detail and ability to focus on quality control of deliverables submitted.
• Superior time management and prioritization to ensure deadlines are met without compromising quality or accuracy.
• Strong critical thinking, analytical and problemsolving abilities.
• Eagerness to learn and willingness to contribute to the success of the organization.
• Selfmotivated, proactive and ability to work independently.
• Confidence to identify areas for improvement, propose alternatives, recommend solutions, and champion the implementation of the conclusion.

Compensation is based on experience and skillset. Medical, dental, and vision, life insurance, disability benefits and 401(k). Year-end discretionary bonus pool available upon successfully achieving individual goal metrics (framed per the requirements and skills above).


Pay:
$40, $55,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person