Patient Liaison - Chicago, United States - Northwestern Medicine
Description
Work Hours:
Monday - Friday, 8am to 4:30pm
The
Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Manages schedules to make best use of all resources including providers, rooms and equipment.
- Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
- Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
- Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
- Facilitates the resolution/prevention of billing errors and denials including obtaining precertifications or referrals as needed.
- Registers patients and schedules or coordinates the scheduling of appointments.
- Provides patient education information and/or materials as needed.
- Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
- Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
- Conducts followup with patients to ensure compliance with all testing, prescriptions and the plan of care.
- May perform other duties as assigned.
Qualifications
Required:
- High School Diploma or GED equivalent.
- 2 years previous healthcare experience.
- Experience in a customer service role.
Preferred:
- Bachelors degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
More jobs from Northwestern Medicine
-
patient access specialist- customer service rmg, full-time, days
Warrenville, IL , USA, United States - 3 weeks ago
-
Radiographer-Casual PRN Variable shifts
Huntley, United States - 1 week ago
-
Patient Care Tech Med Surg Observation Weekend Night Shift
McHenry, IL, United States - 2 weeks ago
-
Respiratory Technician
Chicago, United States - 2 weeks ago
-
Registered Nurse-Radiation Oncology Casual Rotating
Lake Forest, United States - 1 week ago
-
nurse practitioner or physician assistant
, IL, United States - 3 weeks ago