Workday Technical Manager - Adelphi, United States - University System of Maryland Office

University System of Maryland Office

Verified Company

Adelphi, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

PURPOSE OF POSITION

RESPONSIBILITIES

Service Operations and Customer Support:

Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members.
Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets).
Liaises with appropriate central and campus compliance and data privacy leads.
Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability.

Technology Advancement:

Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions' goals.
Develops systems and structures as templates for institutions to use in the execution of internal and crosscutting projects.
Collaborates across the Workday support teams and business functions to support system functions, ensuring uptodate documentation of integrationrelated system functions, processes, and capabilities.
Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.

Leadership:

Serves as a key liaison with third parties and other internal stakeholders supporting automation.
Works with campus stakeholders and the user community to identify and scope process and system improvement.
Leads and supervises projects and activities aimed at implementing best practices and driving business growth.

Requirements:

Required Education Level/Certifications:

Bachelor's degree.

Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits.

Required Experience:

Two (2) years' handson experience with Workday security, integration, and reporting in a postproduction environment.
Supervisory experience.

Required Knowledge/Skills/Abilities:

Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams.
Ability to clearly define business challenges and identify and communicate technical and business changes required to address them.
Ability to drive decision making through a consensusbuilding approach.

PREFERRED QUALIFICATIONS

Preferred Education Level/Certifications:

Workday Pro Certification - security, integrations, reporting

Preferred Experience:

Workday experience in a higher education environment.
Experience with Adaptive Financial Planning
Experience with Adaptive Workforce Planning
Experience with Prism Analytics
Experience with People Analytics

Benefits

Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave
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Health Benefits:Comprehensive medical, dental, and vision coverage with flexible spending accounts.
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Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA.
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Life Insurance: Optional term life and AD&D benefits through MetLife.
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Tuition Benefits: Tuition remission for employees and their families.
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Training & Development: Free professional development conferences and unlimited LinkedIn Learning access.
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Credit Union Access:Membership eligibility for SECU, Maryland's largest credit union.
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Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services.

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