- Network Voice Manager
- Dallas, Texas/
-
Direct Hire
2 weeks ago
Noralogic Inc Dallas, United StatesHi, · My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a ...
-
Direct Hire
2 weeks ago
Noralogic Inc Dallas, United StatesHi, · My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a ...
-
Perpetual Labor Sourcing Dallas, United StatesJourneyman Plumber-Commercial Service/Boiler TechFull-Time$28.00- $38.00 Based On ExperienceCommercial Service WorkQUALIFICATIONS:*Direct Hire* · •License Journeyman Plumber · •Need to have 3 plus years' service experience in commercial · •Presentable, good communication skills, ...
-
Perpetual Labor Sourcing LLC Dallas, United StatesJourneyman Plumber-Commercial Service/Boiler Tech · Full-Time · $28.00- $38.00 Based On Experience · Commercial Service Work · QUALIFICATIONS: · *Direct Hire* · •License Journeyman Plumber · •Need to have 3 plus years' service experience in commercial · •Presentable, good communi ...
-
Pride Now Dallas, United StatesJob Description · Job DescriptionPrideNow is hiring an Irrigation Technician with plumbing experience This is a direct hire placement with our horticulture solutions client in Dallas, TX 75254. Candidates must be comfortable with extensive travel throughout the US. Candidates fro ...
-
System Soft Technologies Dallas, United StatesThis is a direct hire opportunity, USC, GC. No C2C or H1-B. Our client does not sponsor. · • B.S. or higher degree in Computer Science or related degree. · • 8+ years of software development experience using Object Oriented design for transactional systems using C#, .NET, .NET c ...
-
Direct Hire CNC Machinist
1 week ago
Snelling Mansfield, United StatesSnelling is partnering with a local company specializing in the engineering, designing, and manufacturing parts and components for multiple industries. · This is a direct hire opportunity for an experienced CNC Mill Machinist · CNC Mill Machinist - 2 nd shift · Shift: Monday - ...
-
Direct Hire CNC Machinist
1 week ago
Snelling Mansfield, United StatesSnelling is partnering with a local company specializing in the engineering, designing, and manufacturing parts and components for multiple industries. This is a direct hire opportunity for an experienced CNC Mill MachinistCNC Mill Machinist - 2 nd shiftShift: Monday - Thursday 4 ...
-
The ODA Group Dallas, United StatesAdded - 11/13/23 · Senior Accountant · Accounting · Dallas , · TX · | · Direct Hire · Related Accounting Jobs · Senior Accountant · Plano , Texas · Controller · Dallas , Texas · View all jobs in this category · We are working with a growing firm (professional sports/e ...
-
The ODA Group Dallas, United StatesAdded - 11/13/23 · Senior Accountant · Accounting · Dallas , · TX · | · Direct Hire · Related Accounting Jobs · Senior Accountant · Plano , Texas · Controller · Dallas , Texas · View all jobs in this categoryWe are working with a growing firm (professional sports/e-co ...
-
Direct Hire ACCOUNTING SPECIALIST
1 week ago
AppleOne McKinney, United StatesJob Description · Job DescriptionThis Direct Hire ACCOUNTING SPECIALIST (Onsite) Position for our client based in McKinney, TX. Monday to Friday - 8am to 5pm · Pay is at the range of $23-26/hr DOE plus benefits · We are URGENTLY seeking candidates with at least 5 years of Gener ...
-
The ODA Group Dallas, United StatesOur client, an investment firm started by an industry veteran with a strong history of building and running insurance companies, is looking for a Senior Financal/Business Analyst. This role will provide ad hoc analytics and reporting to a new division the company is starting up. ...
-
Nurse Manager, Emergency Dept.
1 week ago
Advanced Diagnostics Healthcare System Dallas, United States**OVERVIEW** · Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. · ...
-
Supervisor, Production
3 days ago
American Woodmark Dallas, United StatesAmerican Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designer and bring their vision to life. Across our service and distribution centers, our corporate off ...
-
Clinical Sales Specialist
1 week ago
Thermo Fisher Scientific Dallas, United States**About Us**: · Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant im ...
-
Patient Care Technician
3 days ago
Brentwood Place Two Dallas, United States**Job Type**: Full-Time · Schedule: 6AM-2PM · Openings (1) · *Benefits Available for Full-Time employees* · **Benefits**: · - 401(k) · - Dental Insurance · - Health Insurance · - Life Insurance · - Vision Insurance · **Your Job**: · We believe that nursing is a work of the heart. ...
-
Travel Nursing Rehabilitation
3 days ago
Sunset Villa Care Center Dallas, United States**_Location: _**_Roswell, New Mexico._** · Start Date: ASAP · Duration: 13 weeks (possible renewal) · Shift: 12 hours. · Payrate: · - $35.00-$40.00 / HR LVN · - $45.00-$50.00 / HR RN · Job type: Travel (Full-time) · **Your Job**: · Casa Arena is a FANTASTIC Long-Term Care Facilit ...
-
Human Resources Business Partner
4 days ago
SYSCO Dallas, United States Full timeCompany: · US1107 FreshPoint Dallas, Inc.Zip Code: · 75244Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 7 YearsEmployment Type: · Full TimeTravel Percentage: · COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual ...
-
Customer Care Advocate
3 days ago
Southern Glazer's Wine and Spirits Dallas, United States**What You Need To Know**: · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wi ...
-
Nicu Registered Nurse
1 week ago
Medical City Dallas Dallas, United States**Introduction**: · **Benefits**: · Medical City Dallas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many common services at no cos ...
Direct Hire - Dallas, United States - Noralogic Inc
Description
Hi,
My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours.
I came across your resume in our database and your work experience appears to align well with the position I am looking to fill.
Please take a look and let me know if you would be interested in pursuing this further.Role :
Location :
Duration:
Full time
Start Date :
Immediate
Interview:
Immediate
Job Description
Service Manager Network Voice:
The primary role of the Service Manager is to take ownership of the day-to-day operational relationships between information technology service delivery and the Client business.
This involves managing and coordinating the appropriate resources to ensure optimal service delivery and ensure that all issues raised are resolved in accordance with the applicable procedures and Service Level Requirements.
Major Duties And ResponsibilitiesBe responsible for overseeing delivery of Network Voice Support services and serves as the primary management point of contact for that service Agreement
Be knowledgeable about the Support Agreement of the responsibility and in the polices, processes, and procedures to deliver Services to the Client
Ensure Voice team provides prompt resolutions to be in accordance with Service level agreements.
Ensure that timely and high quality information relating to T&UC service status, incidents and requests is communicated to colleagues and stakeholders using the appropriate mechanisms, and produce timely periodic reports as required.
Develop and work to appropriate service levels with defined quality of service metrics that will maintain and demonstrate high quality T&UC service provision.
Monitor and report on the performance for the Voice service area as required by the AgreementEvaluate customer feedback to develop quality improvements to service delivery
Actively and consistently support all efforts to simplify and enhance the customer experience
Provides leadership in network operations support in a 24/7 operating environment
Initial point of contact for all major issues during their coverage period
Responsible for staying on top of all event, incident, and requests/change management for all during their shifts
Ensures timely and accurate notifications of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners
Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
Compile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift
Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment
Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system
Resolves any scheduled maintenance or major outage issues escalated from direct reports
Lead the technical planning session for growth, implementation and future projects.
Manage decommissioning, upgrades, maintenance and support of the
T&UC services and their components.
Oversee the Voice team to ensure that all levels of technical support, service incidents and service requests are being met.
Provide clear, timely and pertinent communication to colleagues, management and service users.Evaluate and report on new T&UC features, equipment and technologies.
Contribute to the writing of disaster recovery and risk management processes and documentation, as directed.
Attendance and reporting to appropriate internal and external meetings.
Appropriate training of other staff.
It should be noted that this position may involve off-campus work, and that this position does require participation in an out-of-hours on-call rotation.
Additionally, the role may require work outside standard office hours including the early morning, evening and weekend.The role holder is expected to maintain high levels of professional conduct, including but not limited to; cooperative engagement in tasks set, the exercising of initiative to suggest (through line mangers if appropriate) improvements to the services provided, and professional styles of communication and behavior at all times.
EducationBachelor's Degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
Industry recognized Professional Level Cisco Voice Certifications
Related Work Experience
12 plus years work experience in a 24x7 Operations Center
8 plus years managing a 24x7 Operations Center
Preferred Qualifications
Strong ability to aid in analysis of and documentation of root-cause analysis
Ability to make decisions and solve problems while working under pressure
Ability to work with others to resolve problems, handle requests or situations
Hands-on experience with Cisco network equipment.
Experience in Cisco PBX and/or Call Center systems engineering experience
Knowledge of AWS Connect Call Center solution, Zoom Cloud-based video conferencing
Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
Experience with monitoring solutions such as Solarwind's
Working Knowledge of wireless technology using Ruckus or equivalent service provider
Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
Must possess good analytical problem solving and troubleshooting skills.
Strong written and verbal communication skills
Regards,
Jitender Kumar
Lead Technical Recruiter
Noralogic Inc.
109 East 17th St, Cheyenne WY 82001
||
ISO 9001:2015**|
WY Top 50 Minority owned growing company
WBE and MBE company
#J-18808-Ljbffr
