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    Patient Access Specialist - Boston, United States - Boston Medical Center

    Boston Medical Center
    Boston Medical Center Boston, United States

    2 weeks ago

    Boston Medical Center background
    Description

    Position: Patient Access Specialist - Per Diem

    Department: Admitting

    Schedule: Per Diem

    POSITION SUMMARY:

    The Patient Access Specialist, in collaboration with other healthcare professionals, is responsible for implementing an interdisciplinary process for evaluating the options and services required to meet an individual's health care needs on admission to the health care facility. The Patient Access Specialist is responsible for inpatient bed management and working in collaboration with the nursing units, environmental services, the emergency department, the surgery department, the cardiac catheterization lab, registration, and physicians in the assignment of patients to beds in the facility based on their admitting diagnoses, physical and psychosocial conditions including infection status, floor specialization, level of care needed, attending physician, bed availability and severity and needs upon presentation to the facility to assure the patient is placed in the most appropriate bed in a timely manner. The Patient Access Specialist is responsible for tracking data for the facility in regards to types of admissions, bed placement delays, and other quality indicators as required.

    JOB REQUIREMENTS

    EDUCATION:

    • High school diploma/GED; Associates degree preferred

    CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

    Internal Candidates:

    • Certified CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access Management
    • External Candidates:
    • Obtain certification in CHAA - Certified Healthcare Access Associate through NAHAM - National Association of Healthcare Access
    • Management within 16 months of employment.

    EXPERIENCE:

    • Three (3) or more years' experience in a hospital/healthcare environment with experience in coordinating and managing patient flow activities and accurate bed placement to support the delivery of patient care OR
    • Three (3) or more years' experience in a patient access/registration role OR
    • At least five (5) years of customer service experience required.
    • Medical terminology a plus

    KNOWLEDGE AND SKILLS:

    • Computer skills are essential-including Microsoft Office and Internet
    • Requires the ability to maintain patient confidentiality
    • Customer service experience is essential

    ESSENTIAL RESPONSIBILITIES / DUTIES:

    • The Patient Access Specialist, in collaboration with other healthcare professionals, is responsible for implementing an
    • interdisciplinary process for evaluating the options and services required to meet an individual's health care needs on admission to the health care facility.
    • The Patient Access Specialist is responsible for inpatient bed management and working in collaboration with the nursing units, environmental services, the emergency department, the surgery department, the cardiac catheterization lab, registration, and physicians in the assignment of patients to beds in the facility based on their admitting diagnoses, physical and psychosocial conditions including infection status, floor specialization, level of care needed, attending physician, bed availability and severity and needs upon presentation to the facility to assure the patient is placed in the most appropriate bed in a timely manner.
    • The Patient Access Specialist is responsible for tracking data for the facility in regards to types of admissions, bed placement delays, and other quality indicators as required. IND123

    Equal Opportunity Employer/Disabled/Veterans

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