Membership Lead - Katy, United States - YMCA OF GREATER HOUSTON

YMCA OF GREATER HOUSTON

Verified Company

Katy, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Clearly articulates our commitment to youth development, healthy living and social responsibility.

Essential Functions:

Promotes and incorporates the YMCA five core values into all activities.
Answers inquiries and provides information on YMCA membership and programs.
Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
Builds relationships with members; helps members connect with one another and the YMCA.
Responds to and resolves members concerns.
Registers members and participants in classes and programs.
Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
Administrative duties delegated from the Member Services Director.
Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
Reports suspicious and inappropriate behaviors and policy violations.
Follows mandated abuse and incident reporting requirements.
Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
Attends staff meetings and trainings as required.

YMCA Culture & Cause Expectations
Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose.

As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

YMCA Competencies (Leader):

Mission Advancement_:_ Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration:_ Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness_:_ Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a highvalue experience for members.
Personal Growth_:_ Pursues selfdevelopment that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates uptodate knowledge and skills in technology.

Qualifications:

Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales or related experience.
Basic knowledge of computers.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

PHYSICAL DEMANDS The physical