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Product Manager - Charlotte, United States - TECHEAD
Description
TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at oron Glassdoor.
Product Manager
6+ Month Contract
Hybrid - 3 days in office/ 2 Days Remote
Charlotte, NC
TECHEAD is looking for a seasoned Product manager with a passion for public service to join our client's team on an exciting project and product roll out.
Drive the product development of CiviForm, a universal application tool to ease the process for residents applying to city programs and resources
Coordinate with colleagues across departments and disciplines to ensure alignment and integration of benefit policy and its impact into strategic and operational plans
Establish clear business processes for onboarding new programs to CiviForm
Maintain and update web content of programs on CiviForm working with the I&T team to integrate on city standard platforms
Simplify and harmonize application requirements
Design and coordinate universal application questions and eligibility materials (including application redesign)
Promote interoperability of tool and data across partners bringing benefits to resident
Engage external experts, residents, employees, and other stakeholders in the course of project delivery
Work with the departments to understand the need of residents and advocate for the end user by designing intuitive interactions and easy-to-use experiences
Use human-centered design principles to design a digital service that meets residents where they are, in their primary language
Conduct user experience testing across residents and community-based organizations, translate the testing results into actionable workplan items for prototyping and application enhancements
Support residents and community partners in platform access issues including troubleshooting authentication
Measure and report on the effectiveness of CiviForm in connecting under-resourced communities with city programs
Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress on the ideas the team generates to multiple stakeholders
Report on disaggregated race, ethnicity demographics to understand gaps in the service
Ensure project is available via open source documentation for other governments and organizations to leverage
Build momentum for CiviForm via customized communications to key stakeholders
Use process automation to simplify application processing within departments
Build pipeline of interested community-based organizations and partner programs
About the role:
Improve residents' access and experience with client and participating partner benefit programs
Identify and deliver business process improvement related to benefits programs to enable cross-program enrollment, testing communication materials, and more
Maintain applications and operation of tool as benefit policies, partners, and software change
Oversee ongoing evaluation, refinement, and iteration of the tool
Continue to seek resident and community-based feedback and incorporate feedback into future iterations and designs
Knowledge, Skills, & Abilities
Work productively with partners external and internal to the organization
Driven to develop creative, ambitious services to civic challenges
Strong interpersonal and communication skills with a proven ability to manage diverse relationships and influence and build consensus across a broad range of backgrounds, organizational levels and personalities
Experience in managing projects and tasks including segmenting work in an iterative manner to meet deliverable deadlines and deliver results
Ability to understand and document project requirements and dependencies
Ability to translate data and results into program and policy recommendations
Ability to zoom in and out of a project to shift from focusing on small details to the larger system and the relationships between them
Demonstrated ability to work with and support cross-functional project teams
Comfort with ambiguity and ability to provide leadership on projects that might not have predefined solution and/or scope; resourceful and adaptable to changing circumstances and environments
A passion for public service and commitment to doing the work that is necessary to improve our city services.
Qualifications
Three plus years of professional experience using service design methods
Experience working with community members, residents, or under resourced populations
Able to translate problems into testable prototypes
Ability to translate data and results into program and policy recommendations
A bias towards action and making things real
Experience facilitating workshops and other meetings across the stakeholder spectrum
TECHEAD's mission is to make our on-site associates successful by placing them in the
right environment so they can grow and prosper. How we treat and respond to our
clients and employees is a reflection of who we are and makes us stand out from the
rest. Keeping our business focused on building and maintaining relationships with our
employees and clients is the key to our success. We won't strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age, disability, genetic
information, marital status, amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws governing non-discrimination in employment in
every location in which the company has facilities. This policy applies to all terms and
conditions of employment, including, but not limited to, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit
No second parties will be accepted.
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