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Showroom Operations/Sales Assistant - Boston, United States - Knoll
Description
Showroom Operations/Sales Assistant - Boston
Tracking Code Job Description **COMPANY OVERVIEW**
Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit .
**POSITION PROFILE**
The Showroom Operations Assistant position is responsible for the hospitality, aesthetic and experience of the Knoll Boston Showroom. This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible- customer service, organization, collaboration, attention to detail and flexibility.
Principal Responsibilities include but are not limited to the following:
**Experience and Client Services**
Design and create day to day marketing materials in InDesign, PowerPoint and other graphic design programs to support sales efforts.
Set-up and manage client experiences including, but not limited to: catering, transportation and meeting details to ensure a smooth and hospitable experience for all clients.
Maintain and create relationships with vendors and venues throughout the Boston area you are often the first person at Knoll someone meets
Coordinate client requests according to Knoll standards, including: Book and schedule hotels, restaurant recommendations and reservations, transportation services including limousine/bus/train etc.
Occasional travel coordination for team or guests.
**Showroom**
Manage master showroom meeting and event calendar.
Coordinate meeting scheduling and arrangements including catering set-up and clean-up.
Maintain showroom aesthetic which includes: moving furniture, removing debris/garbage/dishes, coordinating custodial and maintenance services.
Respond and direct telephone and email inquiries.
Monitor, order, and stock full kitchen food/beverages and stationery supplies.
Coordinate showroom deliveries and work with Knoll Customer Service to place, track, and ensure final shipment of furniture orders.
Manage showroom sample program maintain a stock of product demos in excellent condition and monitor whereabouts.
Coordinate showroom sample and demo deliveries between clients, dealers, and other Knoll locations.
Assist in the maintenance of promotional items inventory and order new products.
**Sales Support**
Listen to and promptly act to resolve client issues and requests.
Provide sales support as needed including walk-in traffic to showroom, walk-in-orders, general questions, or sampling requests.
Inventory, order and keep Knoll finish samples and literature organized for showrooms use.
Proactively keep *remote* reps supplied with pricing requests, literature, samples, etc.
Assist Sales Reps and dealers with mock-up orders, installation, and accessorizing.
Perform other related general administrative and reception duties for miscellaneous errands and deliveries as applicable
Required Skills
Prior Office Manager experience
Excellent organizational and interpersonal skills.
Ability to communicate effectively both written and verbally.
Ability to manage several projects simultaneously and meet deadlines.
Ability to interact effectively with internal teams and clients.
Demonstrate problem-solving skills.
Exemplary organizational skills and attention to detail.
Self-starter, able to work in a team as well as independently.
Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint. In-Design is preferred. Salesforce is not required, but preferred.
Required Experience
Graphic Design or Design Degree
*Knoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law. Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require an accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at *
Job Location Boston, Massachusetts, United States Position Type Full-Time/Regular ** Apply**
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