Program Supervisor - New York, United States - City of New York

City of New York New York, United States

4 weeks ago

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Description

Job Description

This is a SEASONAL/TEMPORARY position-

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. SYEP Program Supervisors are expected to monitor the performance of programs, documenting areas of success as well as those requiring corrective measures and immediate attention. In addition to worksite monitoring, the SYEP Program Supervisor will observe participant registration events, orientation, and other educational and training activities. The SYEP Program Supervisor will need to understand program standards and protocols and evaluate whether compliance has been met. The SYEP Program Supervisor will be responsible for providing accurate responses to participants and parents to guide resolutions for payroll, worksite, and other problems as well as answer questions related to the program and application process.

The Department of Youth and Community Development (DYCD) is seeking SYEP Program Supervisors to:

conduct site visits and monitor program quality at employment/internship sites - provide administrative support for program staff to ensure policy adherence and safety

confirm all contractual requirements are followed in accordance with Program requirements The SYEP Program Supervisors major responsibilities consist of:

extensive daily travel (navigating public transportation) to complete site evaluations throughout all five boroughs

monitor/conduct site assessments to accurately document program implementation; success of site performance and any findings in need of correction

reviewing all worksite procedures to ensure program practices meet City, State, and Federal guidelines - utilizing Wireless Monitoring Devices (mobile device/tablet) provided by DYCD

conducting visits in all weather conditions *Note: Site visits are conducted in-person, and virtually at the discretion of your supervisor and program needs.

Additional responsibilities may include but are not limited to:

clearly communicating program policies/procedures/rules and regulations

perform daily administrative functions as related to working in an office- which may include but are not limited to data entry, answering phones, and using data systems

tracking of program components and activities including worksite /internship development/partnerships

submit reports to program supervisors and management teams identifying matters in need of immediate attention

assist in establishing and coordinating relationships with employers/networks to support internship and employment opportunities

support the preparation of presentations and program guidance to effectively communicate program goals

working collaboratively across all DYCD workforce, youth, and community development programs to gather data/information and work with the programs to provide appropriate technical assistance to support the overall program

ability to represent/communicate on behalf of the agency by attending public events, to share program related information while adhering to all government policies, rules and regulations

review worksite monitoring notes submitted by our community partners, identifying any discrepancies or concerns, and promptly bring them to your supervisor for further action.

regularly monitor various social media platforms to identify and address any issues or concerns raised by program participants.

conduct review of program files and perform administrative auditing to ensure program compliance while maintaining security of participant information

excellent verbal and written communication skills to effectively document program activities.

review/Evaluate provider responses to determine sustainability for future program awards

SYEP Program Supervisors are assigned to work alternate schedules to provide adequate reporting and coverage to the program. The schedules will be:

Monday-Friday, 9am -5pm, 10am 6pm, 11am 7pm and will be determined by the supervisor based on the program needs. This position is in-person, and schedules may also include remote and hybrid assignments.

Qualifications

There are no formal education or experience requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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