Audio Visual Operations Manager - New York, United States - Convene

Convene

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.

We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.

In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.

We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey._

We are seeking full-time, experienced AV Technology Managers to join our Operations team at our Downtown and Midtown Manhattan properties.

This role will support our technical program planning and execution and will report directly into the General Manager.

What You'll Do:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience.

They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training.

The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

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The Technology Manager is responsible for Operations Management:

Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both inhouse and client systems
Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
Provide consultative support to technology sales for client programs
Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
Attend planning and preproduction meetings
Direct daytoday floor operations of AV Specialists, including set and strike, scheduling, etc.
Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
Thoroughly prepare and deliver comprehensive sales quotes while employing revenuemaximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
Assist in any areas of daily operation

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Responsible for Training & Development:

Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
Participate in collaborative project efforts with both the technology team and other departments
Participate in employee appraisals
Mentor AV Specialists to provide a consistent level of customer service
Wellversed in the latest developments in the event industry and audiovisual trends to meet the demands of corporate conferencing seamlessly
Review and stay current on all departmental SOPs on a quarterly basis

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.

Review P&L/General Ledger reports for department/location ensuring accuracy
Approve and submit vendor invoices to Accounts Payable in a timely fashion
Participate in annual budgeting process for team member's location
Maintain and uphold Convene's cultural standards
Perform other duties as requested by management

What we look for:

4+ years of experience in managing IT and AV equipment, as well as computer software systems
Proven experience in leadership roles, including leading team members
Customer service or hospitality experience preferred
Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
Understanding of Crestron control and hardware endpoints
Ability to lead and manage team members effectively, collabora