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Katy

    Member Services Team Member Location: - Katy, United States - texansfit

    texansfit
    texansfit Katy, United States

    1 week ago

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    Description

    Member Services Team Member Katy, TX The Member Services Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

    **ESSENTIAL DUTIES & RESPONSIBILITIES**

    Ensure that all members and guests check in and have active memberships

    Oversee guest and member traffic flow

    Manage and process different types of guests

    Collect dues and update billing when appropriate

    Monitor and address membership alerts

    Assist members and guests with all inquiries and concerns

    Report all issues in a timely manner

    Contribute to maintaining the club-wide standards of cleanliness

    Answer phone calls and direct them appropriately

    Help integrate members into the club (completing profile, taking photos, distributing barcodes)

    Assist other departments when necessary

    Attend all required meetings

    Maintain an active and working knowledge of Texans Fit as a company, as well as all services and promotions

    Remain proficient in policies and directives as outlined in the Member Services Playbook

    **REQUIRED QUALIFICATIONS** **1) Knowledge, Skills & Abilities:**

    General understanding of the fitness industry

    Ability to work with computers

    Excellent customer service and interpersonal communication skills

    Independent, self-starter with strong organizational skills

    Must be a team player

    Adhere to meal and rest break periods and must clock in and out for all shift times

    **2) Minimum Certifications/Education**

    High school degree or GED required

    Current CPR/AED Certification

    Must complete company HR trainings

    **3) Minimum Experience:**

    1-2 years customer service experience preferred

    **4) Physical Requirements**

    Must be able to lift 45 pounds

    Typing, using the telephone and computer mouse

    Frequent sitting, standing, walking, and stair climbing

    **This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.**



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