Medical Strategy - Washington, United States - Amgen

Amgen
Amgen
Verified Company
Washington, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

HOW MIGHT YOU DEFY IMAGINATION?


You've worked hard to become the professional you are today and are now ready to take the next step in your career.

How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do.

It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.


Medical Strategy & Operations Manager - Performance Management

Live:


What you will do
Let's do this. Let's change the world.

As a business representative, the operations manager will drive development, execution, and implementation of a wide scope of projects and technology solutions.

Projects may include system enhancements for key capability systems, process improvement or development solutions, the integration of innovative tools and platforms into core processes, and training development and delivery.

Reporting to the Sr.

Manager/Director, Medical Strategy & Operations, the Operations Manager will partner with the Access & Use Evidence Generation capability and to cultivate cross-functional relationships with various stakeholders, including information systems and data & analytics partners, vendor support teams, the broader Performance Management team, and the business user community.

Maintaining these strong relationships in a highly matrixed environment is pivotal for success.

There is a heavy emphasis on project management, process management & end user education in this role.

A successful Operations Manager will be accountable for all global medical operations responsibilities, including process standardization, business ownership and maintenance of technology solutions, training business users, optimizing performance, driving efficiency, and delivering effective solutions.

With a specific medical domain focus on Access & Use Evidence Generation (AUEG), this Operations Manager will work in partnership with AUEG framework leadership and the Performance Management team to execute the AUEG capability strategic roadmap.


Responsibilities Include, but are not limited to:

  • Leads and facilitates operational activities to plan, build, implement, launch and maintain the capability in accordance with strategy, vision, goals & roadmap
  • Owns the build/ assessment/ maintenance of the end to end capability (Process, Technology and Analytics) lifecycle management, upgrade and enhancements and working with Information Systems as a key partner in delivery
  • Leading project management activities including planning, execution, change management, deployment, training, reporting and measuring for an array of projects contributing to the successful execution of the AUEG capability's roadmap
  • Drives user experience / acceptance testing for new technology builds and enhancements
  • Proactively communicate with all applicable teams across functions and geographies to ensure strategic alignment with capability plans & to seek opportunities for innovation and improvements
  • Owns relationship with offshore team to support the capability and end users
  • Develop, review and implement policies, SOPs (Standard Operating Procedures) and associated technical documents as meaningful for capability.
  • Serve as business authority, advocate and point of contact on technology & process related issues within designated capability
  • Facilitate and participate in key governance forums and project sponsor meetings
  • Collaborate with analytics lead to identify, implement and manage the key performance indicators metrics, dashboards and other analytic needs
  • Continually assess the landscape and assess opportunities to improve, standardize or streamline the business capability
  • Partnering with the appropriate training experts and establishing pathways to assess and understand the educational needs of the capability audience (operations manager will own all relevant training materials and technology related to the capability's systems/processes)
  • Manage and maintain all aspects of Access Management with offshore support team
  • Support recruitment, coaching, mentoring and development of team members as appropriate
  • Support vendor management activities

Win

What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a Medical Strategy & Operations Manager with these qualifications.


Basic Qualifications:


Doctorate degree:

OR

Master's degree and 2 years of work experience

OR

Bachelor's degree and 4 years of work experience

OR

Associates degree and 6 years of work experience

Or

High school diploma / GED and 8 years of work experience


Preferred Qualifications:


  • Bachelor's degree or equivalent in life science, computer science, business administration, or related field
  • 3+ years of
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