Customer Support Specialist - Janesville, United States - United Alloy

United Alloy Janesville, United States

1 month ago

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Description

** United Alloy, Inc.**

** Customer Support Specialist**

Janesville, WI 53545

**United Alloy is seeking an actively engaged sales team member to provide excellent customer service to our band of customers** **REPORTS TO:** Inside Sales Manager

**SUMMARY:**

Under the direction of the Inside Sales Manager, the Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and sales team with all commercial and communication needs. This position will support customer retention activities as well as onboarding new customers. The primary focus of this position will be to ensure the internal sales process is a genuinely positive experience for the customer that is seamless, efficient and effective from the customers initial contact and inquiry through delivery of product to customer.

**ESSENTIAL DUTIES & RESPONSIBILITIES:**

Interact with purchasing, planning, and engineering staff at the customer

Assist outside sales in the accurate and prompt support of customers

Act as qualified liaison between the customer and the company as well as sales and technical departments

Organizes and follows up on leads, inquiries and quotes with potential and existing customers to secure prompt, accurate and effective disposition

Handles inbound sales lead calls to capture critical qualifying information to facilitate effective follow through and conversion

Tracks and logs quote opportunities

Daily Contract Review for assigned accounts

Generates ECN number and forwards to Engineering

Helps designers follow up on customer approval drawings

Preparation of ECN Folders

Coordinates prompt sales order acknowledgements with production

Gather accurate shipping information and requirements from the customer

Gather accurate delivery information from production meetings. Confirms delivery to customer base

Routinely reviews PO mailbox content and processes accordingly

Maintains customer Open Orders Reports as assigned

Interacts with Production Control to accept POs and confirm with customer date of shipment

Sends quote report out - Daily

Help develop and administer product literature As needed

Builds and maintains positive and mutually productive customer relationships

Works with outside sales to keep account activities up to date

Help to investigate and resolve customer challenges with deliveries

Has the authority to stop production when nonconforming parts are detected

Attends trade shows

Keep all mailing lists up to date

Understands and demonstrates the 6 core behavioral expectations: Communicative, Motivated, Responsible, Dependable, Inquisitive, Accountability

Ownership and active participation in sales programs and projects

Ensure internal sales process is efficient and effective from initial customer introduction through conversion and delivery of product to customer

Ensure maintenance of existing customers and growth with potential new customers

Assist in achievement of annual sales revenue and profit plan

**QUALIFICATIONS:**

Associates or Bachelors degree in Business or related field helpful

4-5 years of sales and/or customer service experience within the manufacturing field

Must possess effective written and verbal communication skills

Highly organized able to handle multiple tasks at the same time

Motivated with a keen ability to prioritize and problem solve

Must demonstrate professionalism, accountability, and the desire for challenges

Must have clear understanding of time constraints and deadlines in respect to customer relations both internally and externally

Must have exceptional interpersonal skills

Capable of routinely engaging with customers to resolve issues and generate goodwill.

Must be able to navigate in a windows based computer environment

Experience with Microsoft Office, including Outlook, Excel, PowerPoint and Word

Ability to travel 10% of the time

**12 Expected Behaviors of Actively Engaged Person** 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.

**Competitive Benefits Offered**: Health, Dental, Vision, 401k, STD, LTD, Tuition Reimbursement and more

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