Customer Support Specialist - Janesville, United States - United Alloy
Description
** United Alloy, Inc.**
** Customer Support Specialist**
Janesville, WI 53545
**United Alloy is seeking an actively engaged sales team member to provide excellent customer service to our band of customers** **REPORTS TO:** Inside Sales Manager
**SUMMARY:**
Under the direction of the Inside Sales Manager, the Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and sales team with all commercial and communication needs. This position will support customer retention activities as well as onboarding new customers. The primary focus of this position will be to ensure the internal sales process is a genuinely positive experience for the customer that is seamless, efficient and effective from the customers initial contact and inquiry through delivery of product to customer.
**ESSENTIAL DUTIES & RESPONSIBILITIES:**
Interact with purchasing, planning, and engineering staff at the customer
Assist outside sales in the accurate and prompt support of customers
Act as qualified liaison between the customer and the company as well as sales and technical departments
Organizes and follows up on leads, inquiries and quotes with potential and existing customers to secure prompt, accurate and effective disposition
Handles inbound sales lead calls to capture critical qualifying information to facilitate effective follow through and conversion
Tracks and logs quote opportunities
Daily Contract Review for assigned accounts
Generates ECN number and forwards to Engineering
Helps designers follow up on customer approval drawings
Preparation of ECN Folders
Coordinates prompt sales order acknowledgements with production
Gather accurate shipping information and requirements from the customer
Gather accurate delivery information from production meetings. Confirms delivery to customer base
Routinely reviews PO mailbox content and processes accordingly
Maintains customer Open Orders Reports as assigned
Interacts with Production Control to accept POs and confirm with customer date of shipment
Sends quote report out - Daily
Help develop and administer product literature As needed
Builds and maintains positive and mutually productive customer relationships
Works with outside sales to keep account activities up to date
Help to investigate and resolve customer challenges with deliveries
Has the authority to stop production when nonconforming parts are detected
Attends trade shows
Keep all mailing lists up to date
Understands and demonstrates the 6 core behavioral expectations: Communicative, Motivated, Responsible, Dependable, Inquisitive, Accountability
Ownership and active participation in sales programs and projects
Ensure internal sales process is efficient and effective from initial customer introduction through conversion and delivery of product to customer
Ensure maintenance of existing customers and growth with potential new customers
Assist in achievement of annual sales revenue and profit plan
**QUALIFICATIONS:**
Associates or Bachelors degree in Business or related field helpful
4-5 years of sales and/or customer service experience within the manufacturing field
Must possess effective written and verbal communication skills
Highly organized able to handle multiple tasks at the same time
Motivated with a keen ability to prioritize and problem solve
Must demonstrate professionalism, accountability, and the desire for challenges
Must have clear understanding of time constraints and deadlines in respect to customer relations both internally and externally
Must have exceptional interpersonal skills
Capable of routinely engaging with customers to resolve issues and generate goodwill.
Must be able to navigate in a windows based computer environment
Experience with Microsoft Office, including Outlook, Excel, PowerPoint and Word
Ability to travel 10% of the time
**12 Expected Behaviors of Actively Engaged Person** 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.
**Competitive Benefits Offered**: Health, Dental, Vision, 401k, STD, LTD, Tuition Reimbursement and more