Jobs

    Client Services-DC - Washington, United States - Fhitting Room

    Fhitting Room
    Fhitting Room Washington, United States

    3 weeks ago

    Default job background
    Description
    Effectively provide client relations and studio operations support. Our NYC-founded brand is expanding to DC, and we need customer-minded rockstars to help deliver Fhitting Room's signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.

    Role and Responsibilities
    • Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers.
    • Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable.
    • Act as a brand ambassador, in person and on the phone. Clearly and enthusiastically communicate the format and benefits of our HIT classes. Convert lookers to bookers
    • Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients.
    • Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs.
    • Proven ability to work directly with the client when immediate action is needed.
    • Assist with inventory, studio cleaning, and opening/closing checklists.
    • Business projects as outlined by managers.
    Requirements
    • At least one year of experience doing similar work.
    • Flexibility and responsiveness a must.
    • Exceptional interpersonal skills and attention to detail.
    • Good with people, names and faces.
    • Strong interpersonal and communication skills: deliver energy and insight.
    • Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours.
    • Mariana Tek experience a plus
    Benefits and Perks
    • Health/Dental/Vision Insurance
    • Short/Long Term Disability Insurance
    • Life/AD&D Insurance
    • 401(k) Retirement Plan
    • Flexible Spending/Health Savings Accounts
    • Supplemental coverages such as: Accident, Critical Illness, Hospital Indemnity
    • Employee Assistance Program
    • Transit Program
    • Fhitting Room Classes
    • Discounts such as: Cell Phone, Home/Car Insurance, Tickets, Other Fitness Studio Classes
    • Use of Company Studio Space
    $15 - $17 a week
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