Ar/customer Service Rep - Milwaukee, United States - BAHAMA Consulting Corporation

BAHAMA Consulting Corporation
BAHAMA Consulting Corporation
Verified Company
Milwaukee, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

TITLE:
AR/Customer Service Rep


LOCATION:
Milwaukee, WI


SCHEDULE:

Days 7:30am-4:00pm


PAY:
$ $25.00/ hour

  • This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position._

FLSA STATUS:
Non-Exempt


SUMMARY:

Responsible for billing and follow-up of patient and client accounts based on working knowledge of regulations governing CPT codes, diagnosis codes, Medicare, Medicaid, managed care, and commercial insurance guidelines.


RESPONSIBILITIES:


  • Researches and resolves pending and unpaid laboratory claims to resolution. Accurately interprets remittance advices regarding payments, adjustments and patient responsibility ensuring payment amounts and patient billing are accurate.
  • Reviews Electronic Fund Transfers (EFTs) / insurance payments where applicable to ensure money is posted to correct system.
  • Inputs patient, insurance, and claim information into billing systems.
  • Under the direction of Billing leadership, accurately works assigned work queues on billing systems, gathering missing or incomplete billing information when needed.
  • Responsible for claims followup.
  • Thoroughly researches reasons for denial, short payments, overpayments, recoupments, and/or refund requests to resolution.
  • Professionally answers incoming phone calls (i.e. patients, clients, payers) providing accurate information regarding outstanding bill/invoice/claim or other reason for inquiry.
  • Takes patient/client payments over the phone where applicable.
  • Communicates to customers if additional information or research time is required and follows up within an acceptable timeframe.
  • Has working knowledge of daily and payment reconciliation process.
  • Batches incoming mail and handles patient/client/payer correspondence.

EDUCATION & EXPERIENCE:


  • High School Diploma
  • 4+ years' experience in insurance billing
  • Working knowledge of medical billing practices such as contractual adjustments and cash posting is preferred.
  • Working knowledge of Epic desirable.

Benefits:
Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)
Days 7:30am-4:00pm
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