Jobs
>
Glen Burnie

    Customs Brokerage Customer Service - Glen Burnie, United States - Expeditors

    Default job background
    Description
    Company Description

    Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest caliber employees.

    By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.

    Job Description

    Scope of Position:

    Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

    Major Duties and Responsibilities:
    • Ensure smooth and timely customs process flow.
    • Ensure accurate and timely client billing.
    • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers' instructions and expectations.
    • Ensure accurate and timely data entry into our operating system.
    • Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
    • Assist with verification of customs declaration information and the submission of such to the customs authority.
    • Track and trace Customs files.
    • Interact with customs authorities to address any issues/questions that may arise during the clearing process.
    • Attend any customs inspections or present documents to customs authorities when such are requested.
    • Act as the liaison between the customs authorities (or other government agencies and customers)
    • Ensure timely customs clearance of cargo to customer for Import and Export shipments.
    • Verify documents received for Import and Export customs purposes are compliant and correct.
    • Interact with our customers in arranging their international shipments, meeting customer service standards.
    • Contribute to maintain strong relationships with customs officers.
    • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
    • Understand department process flow, constantly looking for areas of improved efficiency.
    • Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
    • Meet KPI standards, as per the company's procedures.
    • Overseas communications, timely responses to emails and requests (internal and external)
    Qualifications
    • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
    • Good knowledge of customs brokerage processes and systems
    • Good knowledge of customs legislation, especially with regards to classification, valuation and origin.
    • Understanding of ocean and air documentation process.
    • Knowledge of air, road and ocean transport.
    • Good knowledge of incoterms
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
    • Pro-active, strong organizational skills.
    • Computer skills
    • Fluent in English.
    Additional Information

    Expeditors offers excellent benefits:
    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    All your information will be kept confidential according to EEO guidelines.


  • Expeditors International of Washington Glen Burnie, United States

    Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department. Major Duties and Responsibilities: Ensure smooth and timely customs process flow. Ensure accurate Customer Service, Brokerage, ...


  • Expeditors International of Washington, Inc. Glen Burnie, United States

    Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management te ...


  • Expeditors International Glen Burnie, United States

    **Customs Brokerage Customer Service** · 510 McCormick Dr, Glen Burnie, MD 21061, USA · Full-time · **Company Description** · Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging ...


  • Expeditors Glen Burnie, United States

    Job Description · Job DescriptionCompany Description · Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and prom ...


  • Zenith Innovations Linthicum, United States

    Job Introduction · We are currently looking for a Customer Service Social Media Representative (m/f/d) for our client in Rostock, starting as soon as possible. We need someone who can enchant our customers with a smile over the phone. · Your Benefits · A secure job with a permane ...


  • TireHub LLC Glen Burnie, United States

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates ...


  • APWU AFL-CIO HEALTH PLAN Glen Burnie, United States

    Job Description · Job DescriptionThe APWU Health Plan is seeking a Customer Service Supervisor to join our Membership Services Department. The priority of the supervisor is to make sure incoming calls from members and providers of service regarding benefits, eligibility, and clai ...


  • Aurora Ripple Enterprises Glen Burnie, United States

    We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together an efficient program to develop our entry-level Customer Service Assistants into Senior Managers in our client projects.Customer Service Assista ...


  • Signature Flight Support Corporation Glen Burnie, MD, United States Part time

    · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tui ...


  • TireHub, LLC Glen Burnie, United States

    Job Description · Job DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages ...


  • Fibox Inc. Glen Burnie, United States

    Job Description · Job DescriptionDescription:Fibox is a U.S. subsidiary of a Finnish family – owned company with a strong global footprint. We are one of the world's leading companies in developing and manufacturing enclosures for demanding environmental conditions, with an exten ...


  • The Mayberry Group Inc Glen Burnie, United States

    Job Description · Job DescriptionWe are seeking a Dispatcher Customer Service Member to join our team You will be responsible for helping customers and management by performing administrative and customer service duties on a day to day basis. · Responsibilities: · Handle custome ...


  • ARK INSURANCE LLC Glen Burnie, United States

    Job Description · Job DescriptionLooking for a friendly and professional customer care representative. We have a professional environment with a friendly team oriented culture where we all look to help each other improve. Job responsibilities include receiving incoming calls from ...


  • Ernst & Young Washington, United States

    Job Description · Customer Service Representative · En EY, tendrás la oportunidad de construir una carrera tan única como tú, con alcance global, apoyo, una cultura de inclusión y tecnología para convertirte en la mejor versión de ti. Contamos con tu talento y perspectiva para qu ...


  • PrimeFlight Aviation Services BWI Airport, United States

    The training for this position will be off-site, 8 days in Seattle or 15 days in Orlando, depending on the contract you are hired for. · Part-Time and Full-Time Available · INTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth oppo ...


  • American Red Cross Glen Burnie, United States Full time

    Why Choose Us? · As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a dire ...


  • Food Lion Glen Burnie, United States

    Address: · USA-MD-Glen Burnie-7069 Bltmore Anpolis Blvd · Store Code: · Store 02559 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million custom ...


  • Maryland Speedy Tag & Title II LLC Glen Burnie, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive Compensation · Paid Time Off · Career Growth Opportunities · Job SummaryWe are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process re ...


  • Conduent Business Services, LLC Glen Burnie, United States

    · Customer Service Representative- Payment Processing · Recruiting Now Weekends Off · Onsite Position 1000 Stewart Avenue, Glen Burnie, MD · Up to $20/hr · Shift Monday- Friday ~8AM-5PM (some slight flexibility to move that earlier/later · The Customer Service Rep will hand ...


  • Massage Envy Glen Burnie, United States

    Overview: · Where Better Careers Begin · Massage Envy Glen Burnie 7927 Ritchie Hwy Ste E Glen Burnie, MD 21061 · Do you have a passion for helping others? At the Massage Envy Glen Burnie franchise, we support and inspire you to be your best while we work together to help clien ...