- Make a strong first impression and speed up the company's response time to new orders.
- Develop and manage an exceptional onboarding program for new customers, ensuring seamless integration and successful adoption of our IIoT solutions through collaboration.
- Adopt a customer-focused approach to anticipate and address customer needs efficiently.
- Proactively engage with customers to provide guidance, optimize platform usage, and help them achieve their goals.
- Create personalized success plans for customers, setting milestones and action items for adoption and success.
- Act as a trusted advisor, offering insights on best practices and industry trends to enhance the effectiveness of our solutions.
- Advocate for customer feedback internally to drive product enhancements and improvements.
- Monitor customer metrics for opportunities and collaborate with sales for expansion and retention.
- Champion our company values by striving for excellence, prioritizing people, integrity, and growth.
- Bachelor's degree in Business Administration, Marketing, Communications or related field.
- 2-5 years of customer-facing experience, preferably in customer success or account management.
- A passion for customer success and exceeding expectations.
- Strong organizational skills and results-driven mindset.
- Understanding of SaaS business models and industrial processes.
- Proven track record in onboarding and training initiatives.
- Excellent communication and problem-solving skills.
- Experience in cross-functional collaboration and familiarity with customer success tools.
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Customer Success Manager - Pearl River, United States - ei3 : Industrial Internet Intelligence
1 month ago
Description
Join Our Team as a Customer Success Manager
We are searching for a motivated individual to fill the role of Customer Success Manager. Your primary responsibility will be to ensure customer satisfaction and success for our industrial clients by promoting product adoption, providing value, and nurturing long-term relationships. As a trusted advisor, you will work closely with customers to understand their specific needs, offer strategic guidance, and advocate for them within our organization, all while helping them maximize the value of our ei3 product.
As the Customer Success Manager, you will:
Your Profile:
Discover ei3:
ei3 is a leading provider of IIoT apps and AI solutions for industrial manufacturing. With a history dating back to 1999, we empower machine builders and manufacturers to enhance efficiency and drive cost savings. Our impact spans key sectors like Printing, Plastics, Packaging, and more. Headquartered in New York, we operate globally with offices in strategic locations. Explore our innovative solutions and benefits.
We offer attractive compensation and benefits.
