Questionnaire Configuration Specialist - Matawan, United States - Fragomen

Fragomen

Verified Company

Matawan, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description

How will you make a difference as a Questionnaire Configuration Specialist at Fragomen?

Communicate and collaborate with stakeholders to obtain and understand the business requirements gather and hold discovery sessions as needed to truly comprehend the end desire/purpose of the request. Convey our build standards and process to guide stakeholders and develop a partnership in this endeavor.
Define and analyze functional requirements and configuration specifications.
Design the questionnaire to meet business, product and maintenance strategies, goals and requirements.
Develop and maintain a functional design document (configuration spreadsheet) for each request.
Conduct QA. Prepare communication plan to have requestor complete UAT process.
Partner with other departments as needed for a successful implementation (Onboarding, Application Support, Adoption, etc.).
Manage ServiceNow tickets quickly and efficiently meeting or exceeding all SLAs.
Provide Tier 2 support to troubleshoot issues with regards to questionnaire configuration. Escalate to development if needed.
Report status of all tasks through various communication channels.
Draft change announcements describing the new builds and what has changed in existing questionnaires.
Identify preventable issues and take proper steps to resolve or escalate to resolution.
Determine and recommend efficiencies/process improvements to streamline processes.
Ensure all questionnaire builds comply with Fragomen security/data privacy standards.

Leverage your valuable skills and experience to make an impact at Fragomen:

Experience utilizing the ServiceNow platform
especially skills related to building questionnaires and processing incident tickets.
High business analytical skills and attention to detail
Ability to identify risks and issues, propose solutions and appropriately escalate with discretion.
Excellent communication, customer service and time management skills.
Ability to learn new tasks and deliver results with reduced turnaround times.
Ability to work under pressure, meet scheduled deadlines, be flexible and adaptable at changing priorities.
Ability to explain technical processes to legal teams and other "non IT" departments as needed.
Able to take ownership of assignment and see it through to real impact
A selfstarter who's comfortable working autonomously
Knowledge in the below areas would be beneficial:
Agile business analysis methodology

- form building platform experience

Javascript or other basic programming experience

Benefits:

At Fragomen, we know that great people make a great organization.

We value our people and offer employees a broad range of benefits which includes: