GM of Print and Mail Production - Nashville - Newcourse Communications

    Newcourse Communications
    Newcourse Communications Nashville

    2 hours ago

    Technology / Internet
    Description

    Newcourse Communications, Inc.

    General Manager of Print and Mail Production

    Nashville, TN

    Position Overview

    Newcourse Communications is seeking a General Manager of Production to lead its regulated print and mail operations serving financial institutions and servicers.

    This leader will own end-to-end performance across digital and offset printing, inserting, and mailing workflows, with direct accountability for costs, margins, capacity, quality, compliance, on time delivery and customer satisfaction.

    This is a P&L-impact leadership role.

    Key Responsibilities

    Operational & Financial Leadership

    • Own production unit economics, margins, and cost structure.
    • Lead daily operating cadence and cross-functional execution.
    • Transition from reactionary to planned operational performance and effectiveness
    • Drive sustained EBITDA improvement.

    Production, Capacity & Peak Management

    • Manage high-speed digital, offset, finishing, and mail operations.
    • Build and maintain capacity and demand forecast modeling
    • Lead peak-period planning and execution.
    • Maximize utilization, throughput, and redundancy.

    Workforce & Performance Management

    • Lead multi-shift production teams and supervisors.
    • Establish productivity standards and performance management systems.
    • Mentor and develop leadership bench and succession plans.
    • Effectively manage labor staffing models, overtime and temporary labor cost

    Workflow, Systems & Automation

    • Optimize facility layout, material flow, and WIP controls.
    • Reduce manual processes and rework.
    • Implement real-time operational dashboards.

    Quality, Compliance & Risk

    • Develop, implement and own QC standards and audit preparedness across production operations.
    • Ensure operational compliance of document integrity, privacy, and chain-of-custody controls.
    • Lead production defect remediation and root-cause / corrective action analysis.
    • Assist with disaster recovery and business continuity modeling.

    Vendor and Inventory Strategy

    • Manage materials and inventory to achieve cost efficiency and optimize production
    • Manage key production and overflow vendors relationships.
    • Optimize sourcing and working capital.
    • Improve material and logistics cost structures.

    Qualifications

    • 10+ years in high-volume print and mail, manufacturing environments.
    • Experience in a regulatory environment a plus.
    • 5+ years in senior operations leadership.
    • Experience with digital and offset printing, inserting, and mail services.
    • Proven track record improving margins, utilization, and quality.
    • Strong financial, analytical, and change management capability.

    Leadership Profile

    • Data-driven, execution-focused operator.
    • Drives department accountability through use of metrics and establishment of clear employee expectations.
    • Strong talent mentor and communicator.

    Working Conditions

    On-site executive role.

    Extended hours during peak cycles

    Compensation

    • Competitive compensation package, including base salary, performance bonus, and potential for long-term incentives.

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