E-commerce Supervisor - Austin, United States - Whole Foods Market
Description
Job Description:
At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who
are passionate about our quality products and great customer service. We think you'll
agree that it's a great time to join #TeamWFM.
The
Supervisor,
WFMOA:
E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.
On a daily basis, you can expect to support the WFMOA E-Commerce team by:
- Ensuring a safe work environment for all Team Members.
- Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
- Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
- Proactively identifying and leading process improvement initiatives.
- Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
- Embracing a startup mentality and emphasize 'œhave fun.'
Responsibilities
This includes reporting and task delegation in areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations.
The Supervisor supports Team Members and Team Leadership in ensuring daily operations run smoothly.Additional responsibilities include:
- Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promise
- Maintain awareness of instore customer needs and direct Team Members as necessary to satisfy and delight customers; responds promptly to customer requests and questions.
- Direct and assign job duties for Team Members
- Partner with leadership in all areas to ensure successful and continuous operations
- Train, audit, and support Team Members to perform WFMOA standard operating procedures
- Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership
- Report and escalate systemic issues as necessary and in a timely manner
- Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs
- Review and honor Standard Operating Procedures according to WFMOA practices
Basic Qualifications:
- Must have a High School diploma or equivalent
- 6+ months retail experience for employees in a retail, distribution, or logistics environment
- Flexibility to work weekends and or evenings
- Availability to work overtime during peak seasons and as needed yearround
- Authorization to work in the US without sponsorship.
Preferred Qualifications:
- Prior experience leading others
- Ownership in your work and team
- Ability to learn quickly and work under pressure in a fastpaced environment.
- Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
- High energy, enthusiastic, and displays an affinity for our products, core values, and company
- Demonstrates exceptional level of knowledge surrounding (new) products, item location,
- Demonstrated communication skills (written and verbal)
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