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    Front Desk - Miami, United States - Anatomy

    Anatomy
    Anatomy Miami, United States

    3 weeks ago

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    Description
    Job Description: Front Desk

    Company: Anatomy

    Status: Full-time / Part-time

    Location: Miami / Midtown

    Anatomy has positioned itself on the cutting edge of wellness with a center that embodies the future of fitness. We are seeking professionals who are energetic, driven, goal oriented and service minded with the ability to build long lasting relationships.

    Professional Attributes:
    • Self Motivated. You have an internal drive to be successful and know what it takes to get the job done.
    • Stellar organizational skills. You stay on top of things in a graceful and professional manner.
    • Leader. Ability to hire, train and supervise staff
    • Strong communication skills, you are innovative and creative and quick on your feet.
    • Strong customer service focus. It's your pleasure to get stuff done
    • Reliable, computer savvy, and upbeat
    Personal Attributes:
    • Fun. You're the kind of person who can talk to anyone; you're flexible, fearless, and excited to help build something really special.
    • Ability to build long lasting relationships
    • Positive attitude. Smile
    • Energetic personality and ability to interact with clients
    • Ability interact with many different types of personalities
    • Fitness enthusiast. You live the lifestyle.
    Key Responsibilities
    • Greet and provide prompt courteous customer service.
    • Assists members and guest with questions and product selection.
    • Maintain a positive attitude and take initiative.
    • Maintain excellent communication skills: phone, within a team, and between co-workers
    • Maintain product knowledge for products at front desk.
    • Working knowledge of Club Ready so can perform following tasks:
    • PT, Membership, Pilates, Stretch and Merchandise Sales.
    • Provide answers to simple billing inquiries.
    • Search for prospects and members.
    Daily Procedures
    • Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
    • Utilize cash and Club Ready POS system management.
    • Receive and process membership and service payments.
    • Guide customers with regards to the latest club promotions, discounts, and/or special events.
    • Receive deliveries and ensures they are taken to their proper destination within the club.
    • Maintain a personal, professional and helpful image upholding Anatomy's customer service standards.
    Daily Expectations
    • Maintain cleanliness of the desk, desk area, and lobby.
    • No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
    • Keep front desk area (top and behind) and lobby neat and tidy.
    • Stay up to date on interdepartmental communication emails.
    • Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
    • Have a pleasant demeanor when addressing all members and guest entering and leaving the club.
    • When greeting members and guests in person or on the phone, voice is always smiling.
    • Make eye contact when speaking to members and guests.
    • Follow and complete Opening and Closing checklists provided.
    As a member of the Anatomy TEAM, you will receive:
    • Competitive compensation;
    • Complimentary club membership;
    • Discounts on services, products, and much more.
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