Business Analyst - Houston, United States - WM

WM
WM
Verified Company
Houston, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.


I. Job Summary

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience.
  • Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues.
  • Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
  • Analyzes impact of configuration and extensions to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
  • Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of an intermediate level of complexity to make recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is typically in conjunction with Domain Lead/Product Owner.
  • Follows and may make suggestions to any established requirements gathering process. Coordinates with configurators, QA (Digital) and Technical team.
  • Coordinates and executes unit, integration, and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
  • Provides support for integrations, reports, and large data imports/extractions of an intermediate level of complexity. Plans for and supports migrations, releases, upgrades and/or patches mitigating risk/downstream impacts. Develops knowledge on configuration. Engages Digital, the ServiceNow platform team and vendor for support, as necessary.
  • Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
  • Actively participates in design sessions and provides input on design and configuration iterations.
  • Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
  • Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.

III. Supervisory Responsibilities

  • No formal supervisory responsibilities in this position.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
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Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
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Experience: Two (2) years of experience supporting Technology Service Delivery (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.
C. Other Knowledge, Skills or Abilities Required
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Operations / business / financial knowledge: Working knowledge and understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
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Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
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Innovative: Ability to think big, innovative and drive change across the enterprise.
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Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior level support. Demonstrates problem solving and troubleshooting skills with the ability to exercise mature judgment.
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Value-added innovation track record: Track record of demonstrative examples identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.


V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in h
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