Store Leader - Victoria, United States - Maurices

Maurices

Verified Company

Victoria, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

GENERAL DESCRIPTION
The Store Leader is responsible for the overall success of their store.

The Store Leader (SL) is responsible for cultivating an environment of genuine customer connection, building strong teams, executing visual brand expectations, and directing all activities required to drive sales and maximize results in the store.

Key Accountabilities:
Sales Performance, Profit Performance, Talent (quality and succession plans), Brand Leadership

PERFORMANCE REQUIREMENTS Key Responsibilities:

Owns profitability and business results for the store o Manages sales goals by analyzing store performance using historical reports and adjusting plans and priorities as necessary for achievement of goals. o Responsible for the performance of store team. o Manages payroll hours to support the needs of the business and sustain profitability. o Assesses visual needs and directs implementation of promotional changes in order to maximize sales immediately and for the short and longterm. o Prepares schedules by assessing business needs, traffic patterns and store activity in order to maximize sales. o Directs team to effectively use sales driving programs such as associate ordering system and outreach within the community.
Serves as a brand ambassador and ensures a customer and associate centric culture across all channels. o Drives and achieves a customer focused Omni Channel store environment. o Creates and demonstrates fashion focused store environments by delivering product knowledge and fashion expertise to our customers through associate dress and product knowledge. o Consistently demonstrates awareness for the customer in actions, priorities, and decisions. o Leads by example through utilizing customer service training resources.
Talent Acquisition and Management
Makes quality hiring decisions and nurtures talent through strong networks in store community. Develops successors and talent pools for all store positions. updated 11/01/2022 o Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring effective accountability. o Grows and develops talent using company programs such as orientation, LEAD, customer service training, etc. o Accurately appraises the strengths and weaknesses of others and coaches associates appropriately. o Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and rewarding working climate.
Maintains an operationally strong store and execute company directives. o Minimizes inventory loss by training and directing team to effectively use store security equipment, provide excellent customer service, maintain a clean and organized store, and thoroughly review daily sales documentation. o Ensures execution of company direction (Floorsets, Visual, HR, Operations, etc.) uses resources appropriately and meets deadlines. o Enforces and follows all maurices Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow company guidelines.

WORK EXPERIENCE AND EDUCATION REQUIREMENTS

High School Degree or GED required; bachelor's degree preferred.
Supervisory experience required in a customer focused environment, experience in the fashion industry preferred.
Proven track record of achieving and setting goals.
Experience in hiring and promoting talent.
Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
Excellent interpersonal skills and builds relationships.
Demonstrated ability to motivate and challenge a team to achieve results.
Diligence and the ability to persevere in the face of resistance or setbacks.

Unique Requirements

Work varied hours/days as business dictates
Able to operate and use all equipment necessary to run the store
Able to operate computerized register system

Physical Requirements

Standing/Walking 100% o Customer Service greeting and assisting customers, retrieval, and direct selling of merchandise.
Mental Alertness 100% o Responsive to customer needs. o The ability to recognize and resolve security issues and customer concerns. o Follow specific sales techniques. o Comprehension of policy and procedures.
Lifting 60% o Must be able to lift a minimum of 1020 pounds repeatedly; occasional ability to lift up to 50 lbs. o Merchandising of store moving clothing / displays and moving / unpacking merchandise cartons.
Push/Pull/Reach both forward and overhead 60% o Merchandising of store hanging and moving clothing, moving boxes and displays. o General Store maintenance vacuuming, cleaning stores windows, counters and displays.
Hand Dexterity 50% o Operation of the POS equipment. o General store maintenance dusting and cleaning. o Ticketing of merchandise and markdown tagging. updated 11/01/202
Stooping/Bending 20% o Merchandising of store unpacking and hanging clothes. o General store maintenance dusting and cle