Director, Client Relations - Washington, United States - Capital Caring Health

Capital Caring Health
Capital Caring Health
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

t's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success
Location

  • Washington, DC and Maryland


The Director, Client Relations cultivates and maintains professional business development relationships with key accounts and referrals sources to improve patient access to care.

The Director, Client Relations works collaboratively with all divisions of Capital Caring Health to support and enhance the brand by utilizing a professional business development process, including key messages, talking points and branded materials to contribute to the highest quality patient outcomes.

The Director, Client Relations also serves as a key ambassador to the public for all Capital Caring Health services.


Quality Provision of Services:


In conjunction with the VP, Business Development and Regional Executive Director, the Director, Client Relations develops, implements, and reports on a systematic plan of business development and education, within an assigned territory, designed to stimulate timely referrals, heightened broader awareness, and, ultimately, increase the number of patients served by Capital Caring Health.

Collaborates with other Capital Caring Health divisions to execute the territory business plan and establish or maintain relationships with all members of the senior healthcare continuum and all other 3rd party payors, engaging Capital Caring Health leadership as appropriate and where needed.

Collaborates with other Capital Caring Health divisions to execute the territory business plan and establish or maintain relationships with all other potentially high-yield civic, business and faith-based organizations, engaging Capital Caring Health leadership as appropriate and where needed.

Identifies and facilitates opportunities to develop new hospital and long-term care facility contracts, engaging Capital Caring Health leadership as appropriate and where needed.

Works collaboratively with all Capital Caring Health divisions to orient and educate all referral sources, on how to best determine why, when, and how to utilize Capital Caring Health services, including physician billing procedures to increase patient access, engaging Capital Caring Health leadership as appropriate and where needed.

Utilizes the current customer relationship management (CRM) software or documentation process to maintain account profiles, producing regular reports regarding market activity and results in a timely fashion.

Supports and participates in Capital Caring Health online and social media activities as determined necessary by Capital Caring Health leadership and the Marketing and Communications Department.

As a back-up to the front-line Start of Care Team, demonstrates competence to conduct consent signing, meeting all-staff documentation requirements when and as determined necessary by Capital Caring Health leadership.

Supports the facilitation of cause-related community events to foster positive community relationships, nurture professional and community volunteers, generate ownership and understanding of our nonprofit mission, and deliver philanthropy dollars.

Identifies and engages with Healthcare Community Advisory Councils within their territory to establish Capital Caring Health as an industry thought leader.


Organization/Regulatory Compliance:

Ensures confidentiality of patient, client, business and donor information and always maintains professionalism.

Seeks out and participates in professional growth, educational and networking opportunities that foster personal and organizational compliance through business development efforts.

Meets or exceeds defined referral, admission and census goals.

Works with the Capital Caring Health CRM or documentation system to keep all accounts and contacts, business development notes and expenses updated and immediately available for organizational use and compliance.


People/Communications:


Collaborates with all divisions of Capital Caring Health to implement the Integrated Marketing and Communications Plan, leading the external business development efforts.

Represents Capital Caring Health providing responsive, courteous and respectful communication, exhibiting excellent service for all Capital Caring Health relationships.

Provides support and facilitates service recovery efforts collaborating with all other Capital Caring Health divisions to execute a plan for success engaging Capital Caring Health leadership as appropriate and where needed
.

Effectively plans and delivers positive, professional presentations that are brand-approved by Capital Caring Health Business Development and Marketing leadership.

This includes wearing appropriate business att
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