Part-time Customer Service Representative - Oldsmar, United States - PorchToPatio LLC.

Description

• Competitive hourly wage
• Flexible schedule
• Opportunities for advancement and professional development
• Friendly and supportive work environment
• Work from home opportunities after first 90 days
• Employee discounts on products and services

• Provide bestinclass customer support through phone interactions, demonstrating excellent communication and relationshipbuilding skills.
• Troubleshoot and resolve customer inquiries, ensuring genuine empathy in each interaction.
• Exceed customer satisfaction, efficiency metrics, and resolution targets.
• Collaborate with team members to maintain a positive and engaging work environment.
• Contribute to adhoc projects related to updating an industryleading website.

As a Phone Customer Support Specialist, your day will mostly involve answering customer calls and resolving inquiries, while also utilizing reporting tools and Excel to enhance operational efficiency as needed.

Your commitment to promptly addressing customer needs and leveraging reporting tools will be essential in ensuring exceptional experiences and building lasting relationships.

• Excellent communication and relationshipbuilding skills, particularly over the phone.
• Ability to analyze customer needs and provide appropriate solutions.
• Genuine empathy for customers and a commitment to delivering exceptional service.
• Reliable attendance, adhering to a set schedule.
• Customerfirst mentality and strong teamwork skills.
• Familiarity with Excel and reporting tools.

• Flexible schedule
• Work from home

• 1 year
• 2 years

• 4 hour shift
• Day shift
• Evening shift
• Morning shift

• Monday to Friday
• Rotating weekends

• Hybrid work
• Office

• Customer service: 1 year (preferred)

• Oldsmar, FL 34677: Relocate before starting work (required)