Community Manager - Costa Mesa, United States - Bridge Real Estate

Description

Overview:
The CM will live on the property at a reduced monthly rent.


Job Summary:
Executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals.

Performs all activities related to leasing to new residents, providing resident

satisfaction throughout the term of the lease, and securing resident lease renewals by providing optimal

customer service. Builds property community. Ensures property has exceptional curb appeal and that all

incidents or issues that arise are corrected immediately or brought to the attention with proposed solutions

to the General Manager


Job Responsibilities:

• Performs all leasing activities to achieve the property's revenue and occupancy goals by greeting and

qualifying prospects, conducting property tours, showing available apartments, processing

package, walking the unit to make sure it is "rent ready", spiffs unit prior to move-in date and ensuring

a smooth resident move-in process. Submit to authorized Bridge Real Estate representative for lease

signing.

• Stays informed about current market and competitor conditions that may impact the community's

occupancy and renting results. Provides weekly updates to General Manager.

• Provides marketing ideas to create and drive traffic to the property to the GM at meetings and/or any

other appropriate times.

apartment availability, record traffic and leasing activities, manage resident and prospect data, and

capture critical demographic and other information about existing and future residents.

• Completes marketing and leasing for vacancies to maintain a 100% occupancy rate.
• Ensures sures craigslist and AppFolio marketing ads are posted daily.
• Creates leads as well as following up on previous leads via phone, e mail, walk in.
• Ensures that the property and show units meet the Company's standards for show quality by daily

inspecting the marketing corridor and leasing tour, communicating upkeep needs to the General

Manager and creating work orders for maintenance.

telephone calls or other contacts to finalize decisions to lease and/or renew.

• Executes and performs activities in support of the property's lease renewal program by preparing

lease renewal letters and packages for residents, meeting with and contacting renewing residents in

advance of move-out dates and ensuring that lease renewal documents are submitted to General

Manager for signing on time.

Reviews and approves move out statements, ensuring all statements are completed timely in

accordance with state law (21 days) and that all charges are necessary and accurate as outlined in

Bridge Real Estate policies.

• Retains resident files and conducting income certifications according to program guidelines.
• Responds quickly and courteously to resident and client/owner concerns and questions and takes

prompt action to solve problems and/or document and convey resident or other requests to the

appropriate individual(s).

• Ensures the preparation and delivery of all legal and formal notices, including Three Day or 30

Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community

Rules and Regulations, in accordance to California Civil Code and Bridge Real Estate policy and

procedure.

• Handles tenant rent collections and delinquencies including but not limited to issuing 3 Day Notices,

Rent Increase Notices, reviewing tenant ledgers monthly, and following up with residents regarding

past due balances.

• Maintains all residents' files, ensuring completeness and accuracy of all paperwork and

documentation.

• Monitors upcoming and current vacancies and works closely with maintenance to ensure turnovers

are completed, in a manner that mitigates the income loss to the property.

• Conducts annual unit inspections and follows up with completion of necessary repairs.
• Supervise onsite maintenance staff and projects to preserve the property in a beautiful condition.
• Creates work orders for any work that the community needs and assigns them to the appropriate

vendor/maintenance technician.

• Ensures compliance with all mandatory training.
• Conducts daily, weekly and monthly walks of the property and submits reports by the deadlines.
• Handles oncall duties, as directed by General manager and/or by the policies and procedures of

Bridge Real Estate.

• Ensures keeping of grounds of the community by picking up trash, cleaning trash enclosure and the

community facilities (eg. pool area, BBQ, laundry room, community restrooms etc.), restocks items

need it in facilities throughout the community (eg. Toilet paper, doggy bags, etc.).

• Completes weekly timecard and productivity check list and submits to GM on time.
• Performs all other duties that may be required from time to time to adequately carry out the

responsibilities of property management or assigned or as necessary contingent upon the needs of

Bridge Real Estate.

Organizational