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    Market Financial Center Manager - Washington, United States - Bank of America

    Bank of America
    Bank of America Washington, United States

    2 weeks ago

    Bank of America background
    Full time
    Description

    Description

    :

    This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

    Responsibilities:

  • Operates as a back up financial center leader within a market
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world class client experience environment
  • Manages market-level initiative prescribed by market leaders
  • Drives operational excellence

    • Required Qualifications:

  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Ability to pass pre-employment assessments and compliance requirements
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market

    • Desired Qualifications:

  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
  • Undergraduate degree
  • Bilingual (fluent verbal and written)

    • Skills:

  • Coaching
  • Customer Service Management
  • Customer and Client Focus
  • Performance Management
  • Talent Development
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Risk Management
  • Sales Performance Management
  • Inclusive Leadership
  • Leadership Development
  • Prioritization
  • Problem Solving
  • Referral Management

    • Minimum Education Requirement: Null

    Shift:

    1st shift (United States of America)

    Hours Per Week:

    40
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