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    Level I Technical Support Specialist - Union, United States - Clubessential

    Clubessential
    Clubessential Union, United States

    3 weeks ago

    Default job background
    Part time
    Description

    ** Level I Technical Support Specialist - Part Time**

    **Job Category****:** Client Support **Requisition Number****:** LEVEL001198 Showing 1 location **Job Details**

    **Description**

    Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier technology investment firm, helping fuel our current and future growth. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support and beautiful design has helped us attract the business of some of the top clubs in the country including Hilton, Four Seasons, Marriott, Valhalla Golf Club, Congressional Country Club, Pinehurst, and over 1,400 other clients.

    **RESPONSIBILITIES & DUTIES:**

    First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails and emails

    Provides Level I Support & Services for all Clubessential products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App

    Actively listen and assess client needs to provide effective, value-added solutions

    Demonstrate accomplished understanding of the technical capabilities of our products

    Troubleshoot and resolve client issues in a timely manner

    Document client interaction in CRM

    Identify critical support needs and ensure prompt resolution, including warm, immediate transfers to Level II Support Teams

    Coordinate the scheduling of services for the Level II Service Teams

    **QUALIFICATIONS AND EXPERIENCE REQUIRED:**

    Passion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat)

    Technically savvy with curiosity for how software works and drive to master new software/technologies

    Articulate, confident, and friendly communication skills

    Self-motivated team player with a positive outlook and strong work ethic

    Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution

    Ability to multi-task effectively in an energetic, fast-paced environment

    Bachelor's Degree from a four-year college or university

    Private-club/Hospitality Industry experience (preferred)

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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