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    Benefit Investigation Specialist - Pittsburgh, United States - PSKW, LLC d/b/a ConnectiveRx

    PSKW, LLC d/b/a ConnectiveRx
    PSKW, LLC d/b/a ConnectiveRx Pittsburgh, United States

    3 weeks ago

    Default job background
    Description


    Responsible for direct contact with Medical Insurance Payers and Pharmacy Benefit Managers in order to identify and document available coverage options for retail and specialty medications.

    Maintains high quality customer service standards in compliance with federal and state regulations and guidelines.


    What you will do:
    Makes outbound calls to Payers and Pharmacy Benefit Manager in order to verify patient insurance coverage and identify available Medical and Pharmacy benefits

    Communicates case details to appropriate internal or external parties once benefit verification is complete

    Identify any payer coverage restrictions and potential mechanisms for quickly accessing therapy

    Ability to effectively contribute alone or in small work groups

    Effectively meets production and time completion goals

    Accurately document payer Prior Authorization and Appeals protocols

    Participate in special projects and perform additional duties as required

    Maintain repository of payer or brand specific coverage information

    Participate in training and process improvement initiatives

    Minimum of 1) 2 years' experience in customer service, insurance, benefits, marketing, sales or related area, required, or 2) Bachelor's degree and 1-year of relevant experience
    o

    Health care environment with third party benefits verification experience preferred.

    Understanding of commercial insurance concepts including coverage policies, major medical benefits, knowledge of government and patient assistance program, knowledge of and understanding of how to communicate information on health insurance, reimbursements, third party terms and medical terminology is preferred

    Highly proficient computer skills.

    Skill in managing email correspondence and personal documentation of research.

    Focus on fundamental analytic and problem-solving skills.

    Excellent time management skills

    Strong professional customer services experience

    High level of attention to detail

    Be a critical thinker who is adaptable, and results driven.
    High school diploma or equivalent, required. Bachelor's degree preferred

    #J-18808-Ljbffr
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