Jobs
>
Austin

    Front Desk Manager - Austin, United States - Sage Hospitality

    Sage Hospitality
    Sage Hospitality Austin, United States

    3 weeks ago

    Default job background
    Description

    Why us?:

    Sage Hospitality Group is set to hire a Front Desk Manager at Hotel Van Zandt in Austin, Texas

    Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldines, host pool parties, or check out one of the many pop-up events. Join us here to make a difference

    As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

    We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

    Job Overview:

    The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

    Responsibilities:
    • Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
    • Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
    • Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
    • Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
    • Coordinate activities and foster good relations with our valet and taxi services.
    • Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
    • Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
    • Implement emergency training and procedures to ensure appropriate protection of the hotels guests, staff and company assets.
    • Ensure all Front Desk Associate duties are completed daily.
    Qualifications:

    Education/Formal Training

    High School diploma or equivalent

    Experience

    Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

    Knowledge/Skills

    • Requires working knowledge of guest services and hotel services, policies or operations.
    • Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

    Physical Demands

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to read written forms of communication and monochrome computer screen.
    • Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
    • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
    • Mobility - must be able to reach all areas of hotel to assist clients.
    • Occasional standing.
    • Occasional carrying and lifting of files and office items up to 25 lbs.

    Environment

    Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

  • DISCO

    Desk Manager

    1 day ago

    DISCO Austin, United States

    DISCO Desk Manager · Your Impact · The Manager, DISCO Desk provides day-to-day oversight of this top tier technical group, ensuring high quality engagements with clients. They ensure the team responds in a timely fashion to all client needs, will act as an escalation point and ...

  • Sage Hospitality Group, LLC

    Front Desk Manager

    2 weeks ago

    Sage Hospitality Group, LLC Austin, United States

    The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents a Front Desk, Manager, Front De ...

  • KellyMitchell Group

    Communication Desk Manager

    3 weeks ago

    KellyMitchell Group Austin, United States

    Job Summary: · Our client is seeking a Communication Desk Manager who oversees the daily operations of the Communication Desk department, ensuring efficiency and professionalism. This role involves supervising staff, analyzing customer call data to identify issues, and coordinati ...

  • Sage Hospitality Group

    Front Desk Manager

    3 weeks ago

    Sage Hospitality Group Austin, United States Paid Work

    Why us? · Sage Hospitality Group is set to hire a Front Desk Manager at Hotel Van Zandt in Austin, Texas · Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured r ...

  • DomainTools

    Director, Deal Desk Management

    3 days ago

    DomainTools Austin, United States

    The Director, Deal Desk Management and Operations is comfortable working in fast-paced technology organizations with rapid growth. This role is responsible for proactively working with the Sales, Account Management, Renewals, Customer Success, and our Channel & Alliances team to ...

  • White Lodging

    Front Desk Manager

    2 weeks ago

    White Lodging Austin, United States

    Summary: · White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. Y ...

  • aloft South Austin

    Front Desk Manager

    1 week ago

    aloft South Austin Austin, Texas, United States Permanent

    Job Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Aimbridge Hospitality

    Front Desk Manager

    3 weeks ago

    Aimbridge Hospitality Austin, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...

  • Aimbridge Hospitality

    Front Desk Manager

    3 weeks ago

    Aimbridge Hospitality Austin, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • Placemakr

    Front Desk Manager

    2 weeks ago

    Placemakr Austin, United States

    A bit about us · We're a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America's most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution inclu ...

  • Placemakr

    Front Desk Manager

    3 weeks ago

    Placemakr Austin, United States

    The Impact You'll Have · At Placemakr, our obsession with exceptional service doesn't stop at our guests, residents and partners - it encompasses our team members as well. As a Front Desk Manager, your mission is to ensure a seamless and collaborative experience for our team mem ...

  • Austin Marriott Downtown

    Overnight Front Desk Manager

    4 weeks ago

    Austin Marriott Downtown Austin, United States

    · Summary: Assists the Front Office Manager or Operations Manager in administering front office functions and supervising staff on a daily basis. Directs and works with associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and emp ...

  • Placemakr

    Front Desk Manager

    4 weeks ago

    Placemakr Austin, United States Full time

    A bit about us · We're a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America's most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution inclu ...

  • HCA

    Regional Front Desk Manager

    1 week ago

    HCA Austin, United States

    This position is incentive eligible. · Introduction · Do you want to join an organization that invests in you as a(an) Reg Mgr Front Desk UC? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the co ...

  • Foundation Communities

    Overnight Front Desk Manager

    2 weeks ago

    Foundation Communities Austin, United States

    Job Description · Job DescriptionPosition Description: The Front Desk Manager is directly responsible for supervising a team of Front Desk Clerks and administrative tasks to support the entire Front Desk Clerk Team throughout all Single Resident Occupancy (SRO) properties. Duties ...

  • DomainTools

    Director, Deal Desk Management

    3 days ago

    DomainTools Austin, United States

    Job Description · Job DescriptionThe Director, Deal Desk Management and Operations is comfortable working in fast-paced technology organizations with rapid growth. This role is responsible for proactively working with the Sales, Account Management, Renewals, Customer Success, and ...

  • Branch Metrics

    Senior Manager, Deal Desk

    7 hours ago

    Branch Metrics Austin, United States

    At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists o ...

  • DomainTools

    Director, Deal Desk Management

    2 days ago

    DomainTools Austin, United States

    The Director, Deal Desk Management and Operations is comfortable working in fast-paced technology organizations with rapid growth. This role is responsible for proactively working with the Sales, Account Management, Renewals, Customer Success, and our Channel & Alliances team to ...

  • SYSTEMSEVEN

    Managed IT Service Desk L2

    3 days ago

    SYSTEMSEVEN Austin, United States

    Job Description · Job DescriptionService Desk Level 2 (L2 Helpdesk, L3 Helpdesk, SysAdmin) · Location: Austin, TX or Corpus Christi, TX · Reports to: Director of Technology · Job Type: Full Time · Compensation: Salary, $50,000-$70,000 a year · Work Environment: In an office setti ...

  • Branch Metrics

    Senior Manager, Deal Desk

    2 days ago

    Branch Metrics Austin, United States

    At Branch, were transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attributi Manager, Senior, Sales Leader, ...