- 2 years of customer service, preferably in a call center environment
- Strong verbal written communication skills
- HS Diploma
- Spanish speaking candidates with call center experience are encouraged to apply as there is an additional opening within our bilingual team.
- This role is on-site 5 days a week - only local candidates can be considered for the role
- This is a 3-4 month contract to hire with our client located on the West Side of Columbus
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
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Customer Service Representative - Columbus, United States - Vaco
Description
The role of the Customer Service Representative involves providing superior customer service by addressing inquiries related to the repair and service of units, including small engines and generators. The representative will answer customer questions, identify necessary parts from breakdowns or descriptions, and process warranty claims as well as customer orders. Additionally, this role requires documenting customer issues and conducting follow-ups as needed to ensure resolution and satisfaction. The ideal candidate will have a strong ability to learn quickly and address various customer issues effectively.
Requirements:
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: