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    Customer Service and Administrative Assistant - Chicago, United States - nativeMsg

    nativeMsg
    nativeMsg Chicago, United States

    4 weeks ago

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    Description

    Company: nativeMsg

    Location: Chicago, IL, St. Louis, Mo, or Frisco, Tx

    About Us:

    nativeMsg is a leading Software as a Service (SaaS) company that specializes in providing innovative messaging solutions to businesses of all sizes. Our cutting-edge technology empowers organizations to communicate with their customers in a more personalized, efficient, and secure manner. We're passionate about delivering exceptional customer experiences and are seeking a dynamic Customer Service and Administrative Assistant to join our team.

    Position Overview:

    We are looking for a highly organized, detail-oriented, and customer-focused individual to join our team as a Customer Service and Administrative Assistant. In this role, you will play a vital part in ensuring our customers receive exceptional support while assisting with various administrative tasks to keep our operations running smoothly.

    Key Responsibilities:

    • Provide outstanding customer service through phone, email, and chat to address inquiries and resolve issues effectively.
    • Assist in onboarding new customers and help them get started with our SaaS products.
    • Manage customer accounts, ensuring accurate and up-to-date information.
    • Maintain documentation, records, and files related to customer interactions.
    • Collaborate with our technical team to escalate and resolve technical issues.
    • Assist in creating and updating customer support materials, including FAQs and tutorials.
    • Coordinate administrative tasks, such as scheduling meetings, managing calendars, and work on special projects as needed.
    • Assist in data entry, invoicing, and maintaining financial records.
    • Support other teams as needed with various administrative and customer-related tasks.
    Qualifications:
    • Excellent communication skills, both written and verbal.
    • Strong organizational skills with a keen eye for detail.
    • A customer-centric mindset and a passion for delivering exceptional service.
    • Proficiency in office software, including Microsoft Office and Google Workspace.
    • Previous experience in customer service or administrative roles is a plus.
    • Ability to work independently, prioritize tasks, and meet deadlines.
    • An understanding of SaaS and technology is a bonus.
    Benefits:
    • Competitive salary and benefits package.
    • Opportunities for growth and professional development.
    • A collaborative and supportive work environment.
    • The chance to work with cutting-edge technology in the SaaS industry.
    • Work with a diverse and talented team of professionals.
    How to Apply:

    If you are enthusiastic about providing top-notch customer service and have strong administrative skills, we want to hear from you. Please apply with your resume and a cover letter explaining why you'd be a great fit for nativeMsg at

    nativeMsg is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. We are committed to fostering a diverse and inclusive workplace.

    Join nativeMsg and be part of a team that's revolutionizing the way businesses communicate with their customers through our innovative SaaS solutions. Apply today
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