Application Administrator - Colorado, United States - West Metro Fire Rescue

Description

DESCRIPTION

Work is performed with wide latitude for independent judgment and action and is reviewed by the information technology (IT) director. Work involves participatory functions in all aspects of the IT Division.

Under general direction, the IT Application Administrator, provides a wide range of technical tasks and analysis to implement configuration changes and manage processes and procedures to support the district's M365 tenant, cloud, and on-premise applications; monitor and secure applications vulnerabilities; create complex forms to manage organizational information gathering; integrate and manage business process changes; and implement and manage workflows and automation.

EXAMPLES OF DUTIES

ESSENTIAL DUTIES

Improve workflows and processes to improve the delivery and use of applications and services.

Administer M365 tenant including Exchange Online, SharePoint, Teams, Power Automate, Forms, and M365 administration tools.

Manages change control processes of applications ensuring confidentiality, integrity, and accessibility.

Provide technical assistance on Windows and cloud-based applications, resolving operational challenges within these applications.

Working with vendors and customers on IaaS (infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service) applications.

Monitor and analyze the capabilities and performance of cloud systems.

Compare, evaluate, and implement innovative technology, and integrate systems in the computing environment.

Collaborate with divisions to automate processes, develop online forms, and streamline repetitive functions.

Manage workflows and in-application configurations to meet user needs.

Integrate applications with APIs, Python, and M365 tools.

Develop plans and processes to ensure the availability of services or systems.

Enhance the security and stability of applications.

Monitor, analyze, and respond to matters of significance of applications.

Creates policy, implement , and monitor usage of Artificial Intelligence solutions.

Maintain website functionality, including assisting content creators with website updates.

Migrate Office and Adobe fillable forms into online forms.

Identify, analyze, and advise on system related business practices.

Evaluate and coordinate software upgrades to ensure versions are current and secure.
Is the federal and state accessibility officer ensuring applications and documents are accessible. Obtains accessibility statements from vendors and providers.
Develop effective working relationships with District employees.

Write scripts and/or basic programs to assist with managing applications.

Participate in software design sessions to collect data and gain a first-hand understanding of design needs.

Evaluate staff requests and determines appropriate course of action towards resolution.

Conduct end-user training sessions on applications, collaboration tools, and cloud computing.

Produce system design documentation and other training materials.

Perform user account management.

Support the IT division where needed.

Network with software vendors to obtain best practices and provide feedback and product input.

Participate in vendor negotiations, technical security reviews, and support ticket oversite.

Working knowledge of Azure Active Directory, Exchange, M365, Azure, Group Policy, and other cloud/windows-based technologies.

Configure and maintain single sign-on with applications and Active Directory/Azure including SAML, or Oauth2.

Install, support, and troubleshoot all District applications and software.

Assist other areas within IT as a subject matter expert on applications.

Identify potential issues and/or single points of failure and acts to mitigate or remove identified risks.

Remain current on computing, networking, software, cloud, and telecommunication technologies.

Assist the successful transition and necessary certification of production-ready/standards of technologies.

Organize project tasks and determines hardware and software requirements.

Software license management.

Troubleshoot software.

Assists in the preparation of time and cost estimates for proposed projects and applications.

Ability to understand and follow moderately complex oral and written instructions.

TYPICAL QUALIFICATIONS

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of LAN/WAN environments.

Knowledge of Windows-based operating systems.

Customer service and communication skills.

Ability to use performance analysis tools in various technological environments.

Ability to help build team cultures of cooperation, trust, collaboration, passion, ownership, and personal commitment to organizational objectives.

Ability to proactively collaborate, provide insights, and lead project teams.

Ability to write proposals or papers, act as a vendor liaison, and make presentations to customers and client audiences or professional peers.

Ability to solve problems quickly and completely in a high-stress environment.

Ability to travel to remote facilities, interface with a wide range of customers, perform on-call duty on a rotational 24/7 basis, and integrate into a team environment are.

Ability to maintain a working relationship with employees, other agencies, and the public.

Ability to handle confidential information.

Ability to remain calm under pressure in time-sensitive situations and assignments.

Ability to prioritize multiple responsibilities.

Ability to problem solve, troubleshoot, and work through routine challenges.

Ability to interpret and follow directions, instructions, and manuals.

Ability to use good judgment.

MATERIALS AND EQUIPMENT DIRECTLY USED

Operates a variety of computers, laptops, radios, servers, telephones, fax equipment, printers, smart devices, and general office equipment. Equipment models may change over time; therefore, competency with equivalent models would be expected.

JOB REQUIREMENTS, EDUCATION, AND EXPERIENCE

ENTRY LEVEL

• Bachelor's degree in information systems or related field
• 3 years' experience in an application administration and/or IT role
• Familiarity with Active Directory Federated Service, M365, and Azure Active Directory
• Strong analytical and communication skills
• Excellent technical knowledge of applications and business workflows
• Experience in at least one programming language
• Working technical knowledge of current applications and cloud services
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals and procedural documentation
• Ability to conduct research into application issues and products as required
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language

MASTERY

• Master's degree in computer and information systems, information technology, or related field
• Ten years' experience in an IT role
• Five years' experience in an applications administrator role with the District
• Demonstrate ability to effectively communicate within all facets of the job
• Ability to multitask, prioritize, and meet deadlines
• Provides excellent customer service to all internal and external stakeholders
• Must have two of the following certifications:
• CompTIA Security+
• Azure Cloud Certification
• M365 Certification
• ITIL Foundation Certification
• Other certifications approved by the deputy chief of administration and the IT director

OTHER NECESSARY SPECIAL REQUIREMENTS
Must be at least 18 years of age. Must possess a valid Colorado driver's license (or be eligible to obtain one by time of employment) and exhibit a safe driving record. Failure to maintain a valid driver's license and safe driving record is subject to Administrative Procedure #4104: Operation and Use of District Vehicles. Must successfully pass a background investigation, polygraph examination, pre-placement physical, and a substance screen prior to employment.
Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. The position requires the ability to work in a high-pressure, fast-paced environment while maintaining the ability to work as a team. Candidates must have exceptional written and verbal communication, organizational, and time management skills. Must be able to design, install and maintain complex networks, along with troubleshoot and resolve complex problem issues, ensuring no disruption of mission-critical network applications. Overtime and 24x7 standby will be required as needed. The employee is occasionally required to use hands to handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, crouch, and crawl. Must be able to lift up to 65 pounds, unpack monitors, computers, and other related information technology equipment.

SUPPLEMENTAL INFORMATION

If you are not a resident of Colorado, you may be eligible for a relocation allowance of up to $5,000.
This is an in-person role.