Lead Water Damage Restoration Technician - Lorton, United States - Rising Eagle Construction

Rising Eagle Construction

Verified Company

Lorton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Lead Technicians are responsible for positive customer interactions, performing advanced techniques in water, mold and fire mitigation, microbial remediation.

This key role is ideal for an energetic, self-starter with a passion for customer service and interest in a career and growth opportunity in technology and helping others.

Lead Technicians are expected to work a five-day work week, but available to work any of the seven days of the week.

Lead Technicians are expected to lead a team of 5 laborers.

All Lead Technicians are non-exempt positions, and are expected to lead a team act as ambassadors of the Rising Eagle brand and culture when interacting with customers, co-workers, and supervisory/management staff.

Primary Responsibilities and Expectations
Behavior / Accountability

Learn and embody the Core Values
Provide an Exceptional Customer Experience
Be on Time 24/
Team-Oriented Attitude and Personal Accountability
Become a Master of Problem Solving
Treat all customers, coworkers with courtesy, respect, and consistency
Demonstrate a professional appearance (per Rising Eagle company handbook and policy memos) and demeanor at all times.
Responsible for using discretion when answering the customers questions or ensuring the customer speaks with the appropriate Project Manager to get their questions answered
Demonstrate initiative, a willingness to learn new skills, problems solving, teamwork, and accountability
Maintain a clean and orderly jobsite appearance debris should be cleaned up before leaving the job
Promptly report any techniciancaused damage to customer property to Project Manager customer
Post job review and quality control review conducted with customer
Customer Exception Service Endorsement completed by Lead Tech
When employee status is oncall, as defined by afterhours calendar, responding to texts or calls within 20 minutes and to report to work within 60 minutes of initial oncall text or call notification.

Communication

Performs work and communicates with team performing emergency water services (to include extraction, developing drying plans, and providing project documentation)
Communicate details of work performed, and job status clearly and succinctly with clients, managers, team members, and other parties
Coordinates and supervises work on Emergency Fire/Smoke Services (to include deodorization, packouts, boardups, and securing structure)
Coordinates and supervises work on Mold Remediation (including demolition and cleaning)
Coordinates and supervises work in the preparation and cleaning of carpets and furniture upholstery
Serves as a communication conduit between Project Management and Customers
Ensure clear communication with the Project Manager
Maintains relationship with adjusters and communicates with updates as needed
Communicate complexities, scope of jobs, and any change of scope to PM
Immediately and accurately report any all damage of or loss to property to PM or higher is PM is not available
Set customer's mind at ease, enabling PM's communications
Provide walkthrough with customer to show what was accomplished and customer expectations (especially cleanliness) are met and/or exceeded (this is called a postremediation walkthrough)

Leadership & Supervision

Ability to lead a team of up to 5 temporary laborers to complete a full sized residential or small commercial loss to include fire, water, or mold damage.
Responsible to sign for and maintain crew level power tools for use by the Lead Technicians team
Responsible for taking the assignment from the PMs and giving status updates to the PM during the job, particularly in the event of a scope change
Responsible for getting themselves and their team to the jobsite on time every time
Responsible for taking charge of the jobsite and problem solving any challenges that arise
Responsible for managing the time of subordinates and ensuring the scope of work is performed to all applicable legal and Rising Eagle standards and values and ontime
Assists in training and supervises restoration technician

Duties / Responsibilities

Responds to job sites as directed and performs all tasks in accordance with company and industry certified standards
Executes and documents scope of work to be performed
Completes jobs successfully and obtains certificate of completion
Perform structural and content cleaning and assist with mold and biohazard cleanup
Maintain and create accurate and detailed measurements, diagrams, photos, journals, work orders, and other documentation, as required for each job, including data entry into job management and data tracking systems, using mobile app and software databases
Under the direction and supervision of the of the Project Manager, responds to dispatched emergency calls and mitigation damages at a loss location, leading the engagement in activities necessary to restore commercial and residential propert