Field Support Technician Ii - Deerfield, United States - NET56
![NET56](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
4 weeks ago
Description
Overview
The primary function of this role is to act as Tier II technology support for the faculty, staff, and students of our client.
_ This position is onsite and is not eligible for remote work.
_
Responsibilities
- Supervise Tier 1 Field Technicians
- Serve as the primary technician for their designated group of District stakeholders.
This includes, but is not limited to:
- Manage the initial support request through the ticketing system.
- Engage in multilayered troubleshooting steps to diagnose and resolve any issues, with consideration for both short
- Communicate the details of the efforts, the impacts, and next steps to the enduser.
- Complete support requests in an established time frame.
- Manage, maintain, inspect and repair as needed, all classroom technology to ensure it is in working order, per the district's vision
This includes:
- Mobile Devices (iPads, Chromebooks, laptops, etc.)
- Computers (iMac, MacMini, various Window devices)
- Projectors
- Interactive Flat Panels
- Apple TVs and/or Chromecasts
- Sound Systems
- Work alongside the District's instructional technology facilitator(s) to implement and support the district's technology plan.
This includes, but is not limited to:
- Manage the enrollment, retention, and removal of District assets, per the district's guidance
- Manage fleet updates
- Configure and manage technology components to support district assessments
- Communicate, collaborate, and cooperate with faculty, staff, students, and District guests
- Support the District's Technology Deployments.
This includes, but is not limited to:
- Faculty & Staff devices
- 1:1 student devices
- Computer labs and common areas
- All classroom technology, including:
- Projectors
- Classroom Sound / Voice Amplification Systems
- Charging options
- Content Sharing (Apple TVs, Chromecasts, etc.)
- Engage with various District systems to complete tier 1 support tasks.
This includes, but is not limited to:
- Google Workspace / Google Apps / Google Classroom
- Microsoft InTune MDM
- Apple School Manager / Apple Classroom
- Seesaw
- Hapara
- Serve as the onsite technical contact for vendor representatives.
- Provide basic hardware and software training to stakeholders with varying technology experience.
Experience
- 3+ years field support experience
- College Degree or equivocal certifications preferred
- Google Workspace administration preferred
- School District experience preferred
- Network Technician experience preferred
- Apple technical support preferred
- Windows OS support preferred
- Android OS support preferred
- Printer and print server support preferred
- Active Directory support preferred
- Training experience preferred
Certifications Desired
- CompTIA A+
- CompTIA Network+
- Google IT Support Professional Certificate and Google Workspace Certification
- Microsoft 365 Identity and Services (MS100)
Job Requirements
- FBI Fingerprint clearance
- Criminal and employment background verification
- TB Test within the last 90 days prior to hire date
- Physical Exam within the last year prior to hire date
- Mandatory Districtwide Compliance Training
- Strong organizational, delegation, and communication skills
- Capable of multitasking while remaining patient in highly stressful situations
Physical Requirements
- Moderate degree of physical stamina
- Ability to move freely to various locations within school settings
- Frequent standing, walking, sitting, and bending
- Frequent repetitive activities including hands, arms, and legs for clerical related work
- Lifting of devices 4080 lbs up to waist height
- Lifting a minimum of 25 lbs above their head
- Carry up to 50lbs for a distance of at least 10 yards (30 feet)
- Climbing ladders 6'10' high, to complete work tasks
- Exposure to noise and activity in a school setting
Salary Range
$60,000.00 US Dollars Annually
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