Device Management Lead - Washington, United States - Spatial Front, Inc.

Spatial Front, Inc.
Spatial Front, Inc.
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Location:

Fully on-site in Washington DC

  • Oversee and manage the daytoday delivery and activities associated with the identification, prioritization, and resolution of Device Management reported problems and tasks using best practices and ticketing systems
  • Communicate appropriately to the CSC Director, SFI Project Director, staff, and Service Desk Manager
  • Schedule device management staff appropriately when there are outages or staff time off
  • Research the hardware and software to identify problems, trends, updates, and security risks
  • Manage Laptop / Desktop Images, updates, and software pushes
  • Prioritize the daily activities of the team and dispatch them accordingly
  • Quality Control work and tickets on critical and highpriority items
  • Maintain the highest level of customer support through proactive management and implementation of continuous improvement initiatives. Provide whiteglove service
  • Create, document, and update standard operating procedures (SOP) to resolve issues consistently, efficiently, and effectively utilizing CMMI Level 3 best practices
  • Manage the Azure deployment of key software updates for all computers
  • Responsible for the installation, and configuration of software products across installed hardware platforms
  • Manage and meet SLA and KPIbased support expectations and promote a culture of continual service improvement
  • Manage communication with stakeholders and IT management regarding service provision and outages. Train and coach desktop technicians on processes and newly introduced technology
  • Implementing and complying with industry standards such as CMMI, PMI, and HDI
  • The operating hours for the Desktop Support Services team are _Monday through Friday 7 AM to 6 PM Eastern time_, excluding Federal Holidays

Requirements:


  • 6+ years of relevant IT experience
  • 1+ years of experience managing a desktop support team / Device Management
  • A+ Certification required
  • Excellent reporting, customer service, interpersonal skills, telephone etiquette, time and staff management, and problemsolving skills
  • Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot and escalate as appropriate
  • Apple IOS and Windows troubleshooting and configuration skills
  • Apple iPhones and tablet device troubleshooting and configuration
  • Knowledge of Service Now, Active Directory, SCCM/Azure and Office 365, Dell Latitude laptop systems, and basic AV skills
  • Experience with asset management and project management

Desired Skills & Qualifications

  • Ability to interact at all levels of management internally, and with customers and suppliers
  • Superior communication skills, both verbal and written
  • Excellent followthrough
  • Professional appearance
  • Takes initiative and doesn't need constant supervision
  • Must be able to multitask and manage time among staff
  • Flexibility and ability to bounce between tasks quickly

Additional Information:


  • Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.

Other Information:


  • The salary for this position is
    $50,000 $70,000 annually
  • This is a fulltime W2 position.
  • Please no agencies, third parties, or corptocorp.
  • Spatial Front Inc. is an Equalopportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Spatial Front Inc. participates in E-Verify.
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